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TROUBLESHOOTING
Many solutions given here can make your grilling experience safer and more enjoyable. You
can also call customer service department at
1-855-CHANT-US (1-855-242-6887)
from 8:00am
to 5:00pm Eastern time, Monday through Friday.
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Grill or side
cooker will
not light.
1. The ignition wire came off the
electrical igniter/valve.
2. The distance between the ignition
pin and the burner is greater than
5/32 in. - 3/16 in. (side burner).
3. The ignition wire is broken.
4. The battery has died.
5. The battery is in the wrong
polarity.
6. The electrode tip does not
produce sparks at the burner port.
7. No gas supplied.
8. Air shutter opening is too big.
1. Reconnect the ignition wire to the
electrical igniter/valve.
2. Loosen the ignition pin and adjust the
distance, then fasten it again.
3. Call customer service for a replacement
ignition wire.
4. Install a new AA battery.
5. Change the battery polarity.
6. Reinstall the electrode.
7. Turn on the regulator valve.
8. Loosen the air shutter and adjust the
opening to a smaller size.
Burner flame
is yellow and
gas odor can
be smelled.
1. The air shutter opening is not
properly set.
2. Spiders or insects block the air
shutter.
3. Possible gas leaks.
1. Loosen the air shutter and adjust the
opening to have blue flames.
1/4 in. opening for LPG.
1/8 in. or less opening for NG.
2. Clean blockages.
3. Check for the source of gas leaks.
Excessive
flare-up.
1. Grilling fatty meats.
2. Knobs on “HIGH”.
3. Spray water on gas flames.
4. Hood closed when grilling.
1. Move the meats to the warming rack if
flare up continues until flame settles
down.
2. Grill fatty meats when the grids are cold
while the knobs are on the “LOW”
setting.
3. Never spray water on gas flames.
4. Hood up when grilling.
Burner blows
out.
1. LP tank is empty.
2. Burner is not aligned with the
control valve.
3. Gas supply is not sufficient.
1. Refill the LP Tank.
2. Install the burner correctly.
3. Check the gas supply hose and make
sure there are no leaks and no knots.
