background image

4.  The ice making cycles last approximately 6 to 13 

minutes, depending on selection of ice cube size 
and the room temperature. The room temperature 
should be between 10 C to 35 C when making ice.

5.  If the water pump can’t supply water to the ice 

making box, the ice maker will stop automatically, 
and the “Add Water” indicator will illuminate. Press 
the “ON/OFF”  button to switch the unit off then 
fill water up to the maximum water level mark and 
press “ON/OFF” button again to  
switch the unit on.

6. The unit stops when the ice basket is full and the 

“Ice Full” indicator is illuminated. Remove the 
ice bullets and replace the empty ice basket to 
continue making ice. 

WARNING:

 Direct sunlight or sunlight reflection 

may cause the infrared sensor to malfunction. 
If the unit doesn’t stop when the ice cubes 
obstruct sensor, please contact the customer care 
department and seek advice.

7. Change the water in the water reservoir every 24 

hours to ensure a safe hygiene level.

PROBLEM

POSSIBLE CAUSE

SOLUTION

Switch off the ice maker, fill water, and 
press “ON/OFF” button again to restart 
the unit.
    
Remove ice from ice basket. 

Replace the 

empty ice basket immediately to prevent 
the next batch ice bullets from falling 
into the water reservoir.

    
Stop the ice maker, and restart it when the 
ice blocks melt. Select the small size ice 
cube selection.
    
Replace the water. Temperature of water 
recommended at 8-22 C.
    
The room temperature should be 10-35 C, 
water temperature should be 8-22 C.
    
Return product to service center to be 
verified by a qualified technician.
    
Return product to service center to be 
verified by a qualified technician.

Little water in water 
reservoir.
   
   
The ice basket is full.
   
   
   
   
The ice making cycle is too 
long.
   
   
Water temperature in inner 
tank is too low.
   
Room or water temperature 
in inner tank is too high.
  
Refrigerant in cooling 
system may be leaking.
   
Pipe in the cooling system 
could be blocked.

“Add Water” 
indicator is on.
   
  
“Ice Full” indicator 
is on. 

 

 

   

  
Ice cubes stick 
together.
   
   
   
   

Ice making cycle is 
normal but no ice 
formed.

TROUBLESHOOTING

_IM.indd   4

5/22/2014   3:57:32 PM

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