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Troubleshooting
63
GB
12 Troubleshooting
If the actions listed below fail to rectify the problems or other problems not listed here
occur, contact our hotline (local rate).
The service number can be found on the lid of the water tank or in the Service area of our
website.
Problem
Cause
Action
Coffee only emerges
from the outlet in drips.
Grinding fineness too
fine.
Set a coarser grinding fineness (see sec-
tion 8.9 on page 55).
Appliance soiled.
Clean the brewing unit (see section 9.3 on
page 57).
Run the cleaning programme (see sec-
tion 9.6 on page 59).
Appliance is covered
inside with limescale.
Descale the appliance (see section 9.7 on
page 59).
Coffee does not flow.
Water tank not filled or
inserted incorrectly.
Fill the water tank and ensure it is
positioned correctly (see section 4.7 on
page 46).
Brewing unit clogged.
Clean the brewing unit (see section 9.3 on
page 57).
Fill beans
appears on
the display although the
bean container is full.
Beans do not drop into
the grinder.
Tap lightly on the bean container.
Clean the bean container.
Coffee beans too oily. Use different coffee
beans.
Loud grinder noise.
Foreign object in the
grinder.
Contact the hotline.
Brewing unit cannot be
inserted after removing.
Brewing unit is not cor-
rectly locked.
Check that the handle for the brewing unit
locking mechanism is correctly engaged
(see section 9.3 on page 57).
Drive is not in the correct
position.
Press and hold the "My Coffee/Recipes"
button. Also press the ON/OFF button. The
appliance initialises. Release the buttons
again.
System error
appears on
the display.
Software problem.
Switch the appliance off and on again (see
section 4.1 on page 42).
Contact the hotline.
The appliance can be
operated using the
Melit-
ta-Connect-App
.
No Bluetooth connec-
tion.
Establish the Bluetooth connection for the
first time (see section 4.4 on page 44)
The Smartphone does not support the
Bluetooth function.
Bluetooth connection not activated on the
Smartphone.
Appliance reset to its
factory settings.
Re-connect the appliance with the Smart-
phone for the first time (see chapter 4.4 on
page 44).
The Smartphone is
outside the reception
range.
Bring the Smartphone into the reception
range (max. 5 - 10 m).
Another Smartphone
is already connected to
the appliance.
Close the App on the connected Smart-
phone.
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