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you can find all necessary information and to download the support.
Firmware Updates
To check if an update is available for your system, please visit;
https://www.meinbergglobal.com/english/sw/firmware.htm
Available firmware updates will be provided as downloadable package. On request we can also send you
older firmware versions.
9.2 Support Ticket System
Meinberg assists you quickly and directly on questions regarding the initial setup of your devices, troubleshoot-
ing or if you want to update the hard- or software. We offer free support for the whole lifetime of your Meinberg
product.
•
You can request a support ticket online: https://www.meinbergglobal.com/english/support/tech-support.htm.
Choose either the option
Support Ticket Request
or
Advanced Customer Support
if you have purchased
an ACS contract from us and wish to use this service.
•
Or send a mail to [email protected] with a description of your issue. A support ticket will
automatically be opened. Our support engineers will contact you as soon as possible. It is always
helpful for our engineers to receive a diagnostic file when you send a ticket. The diagnostic file includes
all status data of a microSync system logged since the last reboot and can be downloaded from all
microSync devices. The file format of the diagnostic file is a tar.gz archive (also see chapter
how to generate this file on your system.
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Date: 22nd June 2020
microSync
Содержание HR101HQ/DC20
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