6. Additional information
25
ENGLISH
Problem
Possible causes
What do you have to do?
The LED light does
not light up.
Power cord is not connected or not
plugged in properly.
Check that the power cord is
properly connected.
No picture or sound
The dish is not correctly aligned to
the satellite and therefore receives
a weak or no signal. The LNB or
coaxial cable is defective. You are
not on the correct TV channel. (AV
or HDMI)
Check the adjustment of the dish
to get a better signal. Switch to the
respective submenu to check the
signal strength. Check the connec-
tion from the LNB to the receiver
or replace the components if
necessary.
Bad, jerky picture.
The dish does not point exactly
to the satellite, the signal is too
strong, the mirror is too small or
the noise figure of the LNB is too
high.
Adjust the dish correctly. If neces-
sary, use a damping controller. Use
a larger dish. Change the LNB.
No start screen when
starting the receiver.
The receiver is connected via HDMI,
but the TV is not in the correct
HDMI mode.
Switch the TV to the correct HDMI
mode (e.g. HDMI 1).
The remote control
does not work.
The batteries are empty or the
remote control is not pointing
exactly at the receiver.
Replace the batteries. Make sure
there is nothing between the
receiver and the remote control.
Obstacles can reduce reception.
Have you forgotten
your password?
The default password is 0000. If
this does not work, it has proba-
bly been changed. Contact your
dealer. We will help you here.
If you experience problems with the receiver, check the following situations to determine the source
of the error.
6.1 Troubleshooting
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