13
TROUBLESHOOTING
Issue:
Connect
will not turn on; Green power light doesn’t turn on or
turns on and then off
Make sure the
Connect
transmitter is plugged into a powered USB port or
the internal battery has been charged. The green power indicator light on
the rear of the unit will light up when the unit is turned on.
Issue: Not charging
If using a wall charger, make sure it is plugged in to a powered outlet. If
using a computer, make sure the computer is on and the USB port has
power.
Issue: Unable to pair Bluetooth headphones
Make sure both the
Connect
and the Bluetooth headphone are in pairing
mode at the same time as indicated by the appropriate tones and/or
light pattern and are with 1 meter (3 feet) of each other. Make sure the
headphones or other Bluetooth device you are attempting to pair with the
Connect
support the A2DP Bluetooth profile and can act as a receiver.
The
Connect
is a transmitter and cannot be paired with another Bluetooth
transmitter such as a phone or tablet.
Issue: Headphones are connected (blue light solid) but audio is not
heard
Ensure that either the analog (3.5mm) or digital (TOSLINK) audio cable is
plugged in to both the
Connect
and your TV or other audio device. Ensure
that audio is playing on the TV/device, the output you have selected is
active, and volume is set to “high” on the TV/device. Ensure that volume is
sufficiently high on your Bluetooth headphones.
If you are using an optical connection, make sure nothing is
connected to the 3.5mm input of the
Connect
.
Issue: There is a delay (latency) in audio
Bluetooth is a digital wireless signal and there is some latency expected
due to the coding/decoding and compression/decompression steps that
must occur. The aptX and aptX Low Latency audio codecs supported
by the
Connect
are notable for having lower and much lower latency
(smaller delay), respectively, compared to regular Bluetooth audio. Using
the
Connect
with a headphone that supports aptX or aptX Low Latency
will minimize audio lag.
Some modern TVs and receivers also have an audio delay option. Please
make sure that audio delay is set to 0 to minimize lag.
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