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TROUBLESHOOTING GUIDE
1.
I have switched on the unit, but the LED light is not lit and there is no hissing sound.
First, check that the power supply jack is properly inserted to the unit and that the adaptor is connected to the power
outlet and switched on. Second, make sure the front lit is properly closed. If the LED light is still unlit, contact
Medklinn Service Centre to have the unit serviced.
2.
I have dropped the unit. Is it safe to continue using it?
First, carefully check the whole unit to make sure there are no cracks or breaks externally and internally.
Next, check the glass tube of the cartridge to make sure it is not cracked or broken.
If there is any component damage, contact Medklinn Service Centre.
3.
There is a “hissing” sound coming from the unit. Is this normal?
Yes. It is normal. The “hissing” sound indicates that the Cerafusion™ Cartridge is generating active oxygen.
4.
I have switched on the unit, the LED lights are lit, but there is no “hissing” sound coming from the unit.
First, check if the Cerafusion™ Cartridge is properly inserted into the cartridge holder. If there is still no “hissing” sound after
cleaning, replace a new cartridge or contact Medklinn Service Centre to have the unit serviced.
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