120 x 200 mm
22 September 2009
UK/ N. IRELAND HELPLINE 0871 3761020
REP. IRELAND HELPLINE 1-800-992508
(calls are charged at 7p per min from a standard landline, calls from mobiles could
be higher)
13
Troubleshooting
PROBLEM: Windows stops responding when I disconnect the
external hard drive.
ANSWER: This may occur because Windows is trying to access a file
that is in the external hard drive. Make sure that none of the files on
the disk are open when you unplug the drive. Be sure to stop the drive
before disconnecting the power or adapter cable to prevent any data
loss.
PROBLEM: The drive is not recognized by my computer.
ANSWER: Restart your computer.
PROBLEM: The hard drive does not seem to have as much
storage capacity as I allocated.
ANSWER: Check that your operating system and file system support
the desired amount.
PROBLEM: ScanDisk reports an unrecoverable error.
ANSWER: The Scandisk program tests drives for errors. If ScanDisk
finds a problem and is unable to fix it, there may be a problem with
the hard disk
