UK/ N. IRELAND HELPLINE 0871 3761020
REP. IRELAND HELPLINE 1-800-992508
(calls are charged at 7p per min from a standard landline, calls from mobiles could be
higher)
12
Customer service
Requirements for optimal performance:
a stable, virus-free computer
a correctly installed operating system
cables correctly attached to the hard disk
regular execution of the Windows
®
defragmenter
and
scandisk
programs to remove sources of error and increase the
system performance.
Defragmenting your hard drive can take some time (several hours
even on a fast PC), and you cannot use your PC during this time. It's
advised that you leave your PC defragmenting over night. To
defragment your drive in Windows XP:
1.
Close down all applications and disable your virus scanner if
possible. Also switch off any screensavers.
2.
Click Start and then
Programs
->
Accessories
->
System
Tools
-
>
Disk
Defragmenter
3.
Select a drive and click Analyze.
4.
Defragment if your PC recommends it.
ScanDisk is not present in Windows XP. Instead, use Check Disk. To
start Check Disk:
1.
Open
My Computer
, right-click a drive, and then click
Properties
.
2.
On the Tools tab, under
Error-checking
, click
Check Now
.
Sometimes Defragmenter or Scandisk works on 10% or 30% of a hard
drive and then hangs. This is usually caused by Windows programs
running in the background. If this happens you can force Windows
not to run automatic background programmes. To run
ScanDisk/Defrag successfully:
1.
Go to
Start->Run
and type
msconfig
in the Open: box.
2.
On the General tab, uncheck all items listed under
Selective
startup
(make sure that
Selective startup
is selected).
3.
Hit
apply
and
OK
and restart Windows. This starts Windows
with only the basics running; this insures nothing will interfere
with ScanDisk and Defragmenter.
4.
Run ScanDisk and Defrag.
5.
Go to
Start->Run
and type
msconfig
in the Open: box. Select
Normal Startup.
6.
Restart Windows.
