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8. Troubleshooting
The keyboard is not recognised via the Bluetooth connection from the com-
puter/tablet PC
•
The Bluetooth interface on the computer/tablet PC is not activated.
Activate the Bluetooth interface via the menu on the computer/tablet PC.
•
The keyboard is not within the range (5 metres) of the computer/tablet PC.
Move the keyboard closer to the computer/tablet PC.
•
You have not pressed the pairing button on the rear of the keyboard or started
the connection process too late.
Press the pairing button again and start the connection process to the comput-
er/tablet PC within one minute.
•
You have entered an incorrect pairing code.
Re-enter the pairing code.
The characters appearing on the screen do not correspond to those printed on
the keyboard’s keys
•
The country setting for the keyboard in the operating system is incorrectly inter-
preting the keys.
If you are using an Android system, ensure that you have installed the Medion
Bluetooth keyboard app.
Make the correct country setting in your system.
The keyboard no longer responds when keys are pressed
•
The battery is flat.
Recharge the battery via a USB port.
•
The keyboard is not within the range (5 metres) of the computer/tablet PC.
Move the keyboard closer to the computer/tablet PC.
8.1. Technical
support
The following website contains driver updates and the latest information about
your product:
http://www.medion.com
8.2. Do you need more help?
If the above suggestions did not solve your problem, please contact us. To make it
easier for us to help you, please provide the following information:
•
How is your computer configured?
•
What peripheral devices do you use?
•
What messages appear on the screen?
•
What software were you using when the problem occurred?
•
Which steps have you already taken to solve the problem?
•
Please provide your customer number if you have one.
86624 EN Sainsbury Content MSN 5004 5474 final.indd 19
86624 EN Sainsbury Content MSN 5004 5474 final.indd 19
03.06.2013 07:50:39
03.06.2013 07:50:39
Содержание MD 86624
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