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plasma or LCD device.
The warranty does not cover errors relating to the playback of data media that have
been created in an incompatible format or as a result of using unsuitable software.
If it is discovered during the repair that the fault concerned is not covered under
warranty, the warranty provider reserves the right to invoice the customer for the
costs already incurred in the form of a flat-rate handling charge, as well as to charge
the customer for the materials and labour required for the repair after submitting a
cost estimate. You will be informed in advance as the customer about these repair
charges; you are responsible for accepting or rejecting the repair process.
14.1.2. Exclusions
Malfunctions and damage to the device caused by external influences, accidental
damage, improper use, changes made to the product, modifications, upgrades, the
use of third-party parts, neglect, viruses or software faults, improper transport, im-
proper packaging or loss during the return of the product are not covered by the
warranty issued by the warranty provider.
The warranty will be invalidated if the fault to the device is caused by maintenance
or repair carried out by someone other than a service partner authorized by the
warranty provider. The warranty will also be invalidated if labels or serial numbers
on the device or a component of the device have been modified or made illegible.
14.1.3. Service Hotline
Before sending the device to the warranty provider, you must contact us via the Ser-
vice Hotline or the Service Portal. This ensures that you receive further information
on how to make a valid claim under warranty.
The use of the hotline may be subject to a charge.
The Service Hotline should under no circumstances be considered a substitute for
user training for software and hardware or reading the manual , nor does it provide
support for third-party products.
14.2. Special warranty conditions for repair on site or
replacement on site
If there is an entitlement to on-site repair or replacement, the specific warranty
terms and conditions for on-site repair or replacement shall apply to your product.
The following provisions must be ensured by you for carrying out repairs or replace-
ments on site:
•
Personnel from the warranty provider who arrive at your premises for the
above-mentioned purpose must have unrestricted, safe and immediate access
to the devices.
•
Telecommunication facilities required by these personnel for the proper execu-
tion of your order, for testing and diagnostic purposes or for remedying faults
must be provided by you at your own expense.
•
You shall be personally responsible for restoring your own application software
after completion of the service by the warranty provider.
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