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20. FAQs – Frequently Asked Questions
How do I activate Windows
®
?
• Windows
®
is activated automatically as soon as an Internet connection is
established.
When is restoring factory settings recommended?
• This method should only be selected as a last resort. Read about the alternatives
in the
System recovery
section.
How do I perform a data backup?
• Perform a backup or backup synchronisation of selected data onto external
media to familiarise yourself with the technology. A backup is of no use if you
are unable to recover the data or if the medium is faulty or is no longer available.
Why do I need to reinstall my USB device even though I have already done it?
• If the device is not operated on the same USB port as the one it was installed in,
it automatically receives a new identifier. The operating system then treats it like
a new device and tries to reinstall it.
• Use the installed driver or connect the device to the port on which it was
originally installed.
The notebook will not switch on.
`
If the notebook is in battery mode, connect the notebook to the AC adapter and
check that the battery is charged or being charged.
`
If you are already operating the notebook using the AC adapter, disconnect the
adapter plugfrom the outlet and connect an electrical appliance such as a lamp
to the same outlet to test it. If the lamp does not work either, seek the advice of
an electrician.
The screen is black.
• This fault can have various causes:
−
The operating light (on/off switch) does not light up and the Notebook is in
hibernation.
Solution
:
Press the on/off switch.
−
The sleep light is flashing. The Notebook is in sleep mode.
Solution
:
Press the on/off switch.
The Notebook turns itself off during operation.
`
The battery may be fully discharged. Plug the Notebook in using the AC adapter
and charge the battery.
The Notebook cannot be switched on.
`
If you are running the Notebook on batteries, check that they have been
inserted correctly and are fully charged.
The WLAN/Bluetooth connections do not work.
`
Check whether airplane mode is disabled.