MedicalAlert MobileAlert System, Руководство пользователя

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MobileAlert Device User’s Guide / Customer Support 1-800-788-6218 Page 7
MobileAlert Device - Frequently Asked Questions
Is the MobileAlert Device waterproof?
No, however, your help buttons (neck pendant and wrist button) are waterproof and can be taken with you in the shower.
How long will the battery last?
The battery is designed to last over 24 hours after it has been fully charged.
Do I need my wrist button, neck pendant, and Mobile Device when I leave my home?
Yes, always take your MobileAlert Device with you when leaving your home and wear your pendant or wrist button at all times at home and
away so help is never out of reach.
What if I moved or my personal information has changed?
Please contact Customer Support at 1-800-788-6218 any time there are any changes to your personal information, including changes to
your address and phone number.
How will an Emergency Response team get into my home?
Rescue personnel follow different procedures. In most cases, emergency personnel are authorized to break into your home to help you and
cannot be responsible for any damages as a result of gaining entry. We recommend that you provide us with a hidden key location or
keyholder information. You can purchase a Medical Alert “lock box” to safely store your house key. Your lockbox code will be stored on
your account and given to emergency personnel to gain entry to your home without damage. If you have your own lock box (not purchased
from Medical Alert) please call Customer Support at
1-800-788-6218 to ensure your code is noted on your account.
Can I replace the neck pendant cord?
Yes, it will work with just about any chain or cord, so feel free to use any one of your personal chains or necklaces.
I am going to travel. How should I prepare?
Your MobileAlert Device will work nationwide, anywhere there is AT&T cellular coverage. We recommend you call Customer Service at
least 2 to 3 days prior to leaving, so we can update our systems with your new location address, emergency contacts, and lock box
location. This ensures that if we have to alert emergency responders, they will have all relevant information to assist you without delays.
Please remember to bring the following items: Neck Pendant, Wrist Button, Mobile Device, Car Charger, and Wall Charger.
How do I prepare my device for air travel?
Your MobileAlert Device will need to be turned OFF. Simply hold the on/off button for two seconds until all the lights are turned OFF.