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42

M5MSY

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Troubleshooting

Troubleshooting

Fault Condition

When a malfunction of the air conditioner unit is detected, immediately switch off the main power supply before 
proceeding with the following troubleshooting procedures.
The following are common fault conditions and simple troubleshooting tips. If any other fault conditions which 
are not listed occur, contact your nearest local dealer. DO NOT attempt to troubleshoot the unit by yourself.

No

Fault conditions

Possible causes / corrective actions

1

The air conditioner unit will not resume after 
power failure.

•  The auto restart function is not functioning. 

Please turn on the unit with the wireless / 
wired controller.

2

The air

fl

 ow is too slow or room cannot be 

cooled suf

fi

 ciently.

• The air 

fi

 lter is dirty.

•  The doors and windows are opened.
•  The air suction and discharge of both indoor 

and outdoor units are clogged or blocked.

•  The regulated temperature or temperature 

setting is not low enough.

3

Discharge air

fl

 ow has bad odor.

•  Cigarettes, smoke particles, perfume and 

others, which might have adhered onto the 
coil, may cause odor.

•  Contact your nearest dealer.

4

Condensation on the front air grille of the indoor 
unit.

•  This is caused by air humidity after an 

extended period of operation.

•  The set temperature is too low. Increase the 

temperature setting and operate the unit at 
high fan speed.

5

Water 

fl

 owing out from the air conditioner.

•  Switch off the unit and contact your nearest 

dealer. This might be due to tilted installation.

6

Hissing air

fl

 ow sound from the air conditioner 

unit during operation.

• Liquid refrigerant 

fl

 owing into the evaporator 

coil.

7

The wireless controller display is dim.

•  The batteries are discharged.
•  The batteries are not correctly inserted.
•  The assembly is not good.

8

Compressor operates continuously.

•  Dirty air 

fi

 lter. Clean the air 

fi

 lter.

•  Temperature setting too low (cooling). Use 

higher temperature setting.

•  Temperature setting too high (heating). Use 

lower temperature setting.

9

No cool air comes out during cooling cycle, or 
no hot air comes out during heating cycle.

•  Temperature setting too high (cooling). Use 

lower temperature setting.

•  Temperature setting too low (heating). Use 

higher temperature setting.

10

On heating cycle, warm air does not come out.

•  Unit is in defrost mode. Heating operation will 

resume after defrost cycle ends.

Содержание M5MSY18BR

Страница 1: ...Catalog M5MSY_ i Inverter Y Multi Split Models M5MSY18BR M5MSY20BR M5MSY25BR M5MSY30BR Supercedes M5MSY B 2011...

Страница 2: ...imension 29 Wiring Diagram 34 Service and Maintenance 40 Troubleshooting 42 Exploded View and Part List 50 McQuay is a registered trademark of McQuay International All rights reserved 2011 McQuay Inte...

Страница 3: ...rille D Grille D Type of Air Filter B Bio Filter Market Region C Export with CE Marking Electrical Characteristics A 50Hz 1Ph 220 240V F 50Hz 3Ph 380 415V M 5 MS Y 18 B R A C D O A Brand M McQuay Prod...

Страница 4: ...ilter CE Auto Restart HEATPUMP 10LR ACBDD X X X X X X X 15LR ACBDD X X X X X X X 10JR ACLAD X X X X X 15JR ACLAD X X X X X 20JR ACLTC X X X X X Indoor Unit M5CKY C Series M5CKY Nomenclature Classifica...

Страница 5: ...Ionizer Nano Technology Air Filtration CE Auto Restart HEAT PUMP 10CR ACPA X X X X X 15CR ACPA X X X X X 20CR ACPA X X X X X Indoor Unit M5CMY E Series M5CMY Nomenclature Classification Handset PCB Ai...

Страница 6: ...Tube EXV Gold coated Blue coated Bare Contactor HP LP DC Inverter Swing CE Drain Elbow HEATPUMP 18BR ACDOA X X X X X 20BR ACDOA X X X X X 25BR ACDOA X X X X X 30BR ACDOA X X X X X Remark M5MSY18BR is...

Страница 7: ...eating Outdoor temp CWB Indoor temp CDB Cooling Outdoor temp CDB Indoor temp CWB 16 15 20 27 18 Standard point Caution The use of your air conditioner outside the range of working temperature and humi...

Страница 8: ...6 M5MSY_ i Application Information Refrigerant Circuit Diagrams Model M5MSY18BR M5MSY20BR Model M5MSY25BR M5MSY30BR...

Страница 9: ...han 50 Top View Top View Side View More than 100 More than 350 More than 100 More than 350 More than 50 Unit mm 1200 or less There are 2 holes on the base of Outdoor Unit for condensed water to flow o...

Страница 10: ...ull out the service lid diagonally down in the direction of the arrow 1 Pull down 250mm from wall Caution Before installing the unit ensure that the power supply matches the power requirement of the a...

Страница 11: ...se high supply fluctuation Ensure that the location is convenient for wiring piping and drainage The indoor unit must be installed in such that free from any obstacles in path of cool air discharge an...

Страница 12: ...the installation template are same as those of the ceiling opening dimensions Before ceiling laminating work is completed be sure to fit the installation template to the indoor unit Note Be sure to di...

Страница 13: ...rmers which can cause high supply fluctuation Ensure that the location is convenient for wiring piping and drainage The indoor unit must be installed in such that free from any obstacles in path of co...

Страница 14: ...12 M5MSY_ i Application Information The diagrams below show the screws position for duct work connection...

Страница 15: ...gh supply fluctuation Ensure that the location is convenient for wiring piping and drainage Standard Mounting Ensure that the overhead supports are strong enough to hold the weight of the unit Positio...

Страница 16: ...flow as shown in Figure B The indoor unit must be installed such that there is no short circuit of the cool discharge air with the warm return air Do not install the indoor unit where there is direct...

Страница 17: ...the indoor unit 2 Adjust the distance to ceiling before installation 3 Refer to the dimension given to install the unit Install the Indoor Unit 1 Insert the suspension bolts into the fittings of the h...

Страница 18: ...Refer to the dimension as illustrated when installing the mounting bracket 2 Determine the pipe hose position using the rear piping hole Drill the pipe hole at the slight downward slant to the outdoor...

Страница 19: ...piping length as tabulated below Model Maximum Total Piping Length m Single Indoor Maximum Piping Length m Maximum height Difference m Pre charged Total Piping length m Outdoor Unit Pre charged kg Am...

Страница 20: ...IG N L 1 2 SIG N L SIG N L N L N L N L N L SIG SIG SIG 0 There must be a double pole switch with a minimum 3 mm contact gap and fuse circuit breaker as recommended in the fixed installation circuit Al...

Страница 21: ...f core 3 0 3 3 0 3 Interconnection cable size mm2 Number of core 1 5 4 2 5 4 Recommended time delay fuse A 25 25 Model M5CKY10 C CR M5CKY15 C CR M5CKY20 C CR Voltage Range 220V 240V 1Ph 50Hz Power sup...

Страница 22: ...IGHT X WIDTH X DEPTH mm 550 x 765 x 285 756 x 855 x 328 PACKING DIMENSION HEIGHT X WIDTH X DEPTH mm 610 x 895 x 360 793 x 990 x 415 UNIT WEIGHT kg 34 45 55 PIPE CONNECTION TYPE FLARE SIZE LIQUID mm 2...

Страница 23: ...T WEIGHT kg 9 CONDENSATE DRAIN SIZE mm 19 FAN TYPE CROSS FLOW FAN DRIVE DIRECT FAN MOTOR TYPE 1 phase SCR INDEX OF PROTECTION IP IP44 INSULATION GRADE E RATED INPUT POWER W 34 42 RATED RUNNING CURRENT...

Страница 24: ...TH mm 350 x 894 x 280 370 x 1121 x 285 UNIT WEIGHT kg 9 14 CONDENSATE DRAIN SIZE mm 19 19 1 FAN TYPE CROSS FLOW FAN DRIVE DIRECT FAN MOTOR TYPE INDUCTION INDEX OF PROTECTION IP IP44 INSULATION GRADE E...

Страница 25: ...E DRAIN SIZE mm 19 1 FAN TYPE TURBO DRIVE DIRECT FAN MOTOR TYPE INDUCTION INDEX OF PROTECTION IP IP20 INSULATION GRADE B RATED INPUT POWER W 62 74 RATED RUNNING CURRENT A 0 28 0 31 MOTOR OUTPUT W 16 2...

Страница 26: ...EIGHT kg 21 CONDENSATE DRAIN SIZE mm 19 1 FAN TYPE SIROCCO DRIVE DIRECT FAN MOTOR TYPE INDUCTION INDEX OF PROTECTION IP IP20 INSULATION GRADE B E B RATED INPUT POWER W 89 100 133 RATED RUNNING CURRENT...

Страница 27: ...19 1 FAN TYPE SIROCCO DRIVE DIRECT FAN MOTOR TYPE INDUCTION INDEX OF PROTECTION IP IP20 INSULATION GRADE B RATED INPUT POWER W 83 6 101 RATED RUNNING CURRENT A 0 37 0 46 MOTOR OUTPUT W 40 50 POLES 4...

Страница 28: ...10 2 50 2 50 5 00 5 80 1470 1910 3 40 6 40 8 40 10 15 2 13 2 97 5 10 6 00 1550 2140 3 29 6 90 9 40 10 20 1 75 3 45 5 20 6 00 1500 2070 3 47 6 60 9 10 15 15 2 55 2 55 5 10 6 00 1400 2140 3 64 6 20 9 40...

Страница 29: ...68 3 82 6 50 7 40 2300 3200 2 83 10 30 14 20 10 10 15 1 91 1 91 2 68 6 50 7 90 2120 2800 3 07 9 40 12 20 10 15 15 1 70 2 40 2 40 6 50 8 00 2030 2650 3 20 8 90 11 70 10 15 20 1 48 2 07 2 95 6 50 8 40...

Страница 30: ...81 11 50 14 20 10 10 15 2 25 2 25 3 15 7 65 7 90 2430 2800 3 15 10 60 12 20 10 15 15 2 01 2 82 2 82 7 65 8 00 2400 2650 3 19 10 50 11 70 10 15 20 1 74 2 43 3 48 7 65 8 40 2370 2800 3 23 10 50 12 30 15...

Страница 31: ...r Unit Model M5MSY18BR Note Dimension in mm Outdoor Unit Model M5MSY20 25 30BR Note Dimension in mm Dimension A B C D E F G H I J K L mm 940 348 756 855 392 733 603 328 303 370 362 271 Dimension M N O...

Страница 32: ...30 M5MSY_ i Outline and Dimension Indoor Unit Model M5WMY 10 15LR Note Dimension in mm Indoor Unit Model M5WMY 10 15JR 800 288 206 288 Note Dimension in mm 800 288 288 206...

Страница 33: ...M5MSY_ i Indoor Unit Model M5WMY 20 25JR 1065 310 224 310 Note Dimension in mm Indoor Unit Model M5CKY 10 15 20CR A Note Dimension in mm MODEL A B C D E F G H I J K M5CKY 10 15 20CR 570 570 295 275 20...

Страница 34: ...mension in mm MODEL A B C D E F G H I J K L M N O M5CCY 10 15CR 31 881 842 802 10 905 72 261 411 351 225 211 232 212 8 114 M5CCY 20CR 31 1041 1002 962 10 1065 72 261 411 351 225 211 232 212 8 114 M5CC...

Страница 35: ...33 Outline and Dimension M5MSY_ i Indoor Unit Model M5CMY 15 20 25ER Note Dimension in mm...

Страница 36: ...Unit Model M5MSY18BR Outdoor Unit Model M5MSY20BR LED A Service monitor LED green SW3 Wiring error check switch LED1 LED4 Service monitor LED red SW4 Priority room setting switch SW1 Forced operation...

Страница 37: ...del M5MSY25BR Outdoor Unit Model M5MSY30BR LED A Service monitor LED green SW3 Wiring error check switch LED1 LED4 Service monitor LED red SW4 Priority room setting switch SW1 Forced operation ON OFF...

Страница 38: ...36 M5MSY_ i Wiring Diagram Indoor Unit Model M5WMY10 15JR LR Indoor Unit Model M5WMY20JR...

Страница 39: ...37 Wiring Diagram M5MSY_ i Indoor Unit Model M5CKY10 15 20CR Indoor Unit Model M5CCY10 15CR...

Страница 40: ...38 M5MSY_ i Wiring Diagram Indoor Unit Model M5CCY20CR Indoor Unit Model M5CMY15ER...

Страница 41: ...39 Wiring Diagram M5MSY_ i Indoor Unit Model M5CMY20ER...

Страница 42: ...Indoor Fan Check if there is any abnormal noise If necessary Indoor Outdoor Coil 1 Check and remove the dirt between the fins 2 Check and remove any obstacles which hinder air flow through the indoor...

Страница 43: ...hand stuff After cleaning make sure that the front panel is securely fixed Pre Start Up Maintenance After Extended Shutdown Inspect thoroughly and clean indoor and outdoor units Clean or replace air...

Страница 44: ...d onto the coil may cause odor Contact your nearest dealer 4 Condensation on the front air grille of the indoor unit This is caused by air humidity after an extended period of operation The set temper...

Страница 45: ...e heat pump units are equipped with an auto mode sensor whereby it will provide reasonable room temperature by switching automatically to either cool or heat mode according to the temperature set by t...

Страница 46: ...N TIMER CANCEL or OFF TIMER CANCEL repeatedly until indoor buzzer produces a long beep This indicates the error code refers to Error Codes table and is displayed on the temperature display section 3 A...

Страница 47: ...reeze function in other room 1 Check which indoor having error A5 2 Check the supply voltage 3 Check the indoor and outdoor model name A1 Indoor PCB error 1 Check connector connection 2 Replace indoor...

Страница 48: ...3 Check with inverter checker 4 Check discharge pressure 5 Check the installation condition E9 EXV error 1 Restart the system 2 Check the EXV connection 3 Check EXV coil resistance 4 Check sensors re...

Страница 49: ...between compressor and PCB 3 Check fan motor resistance 4 Check the power supply waveform L3 Electrical box temperature rise 1 Restart the system 2 Check sensor resistance value 3 Check heat sink temp...

Страница 50: ...HEAT EXCHANGER OVER HEAT HEATING HEAT EXCHANGER OVERHEAT COMPRESSOR SENSOR SYSTEM ERROR COMPRESSOR FEEDBACK DETECTION ERROR AC CURRENT SENSOR ERROR OUTDOOR AIR THERMISTOR SHORT OPEN COMPRESSOR DISCHAR...

Страница 51: ...CD screen press on Mode and ON OFF buttons together until you see 00 is being displayed 4 Press Mode button to 5 00 5 Press ON OFF button once 6 After that remove battery from wireless handset and wai...

Страница 52: ...sy 5 Assy Control Box 6 Assy Service Cover 7 Assy Piping Fixture 8 Motor 9 Motor Mounting Plate 1 10 Motor Mounting Plate 2 11 Blower Cross Flow No Description 12 Assy Installation Plate 13 Right Side...

Страница 53: ...ame 5 Assy Control Box 6 Assy Service Cover 7 Assy Piping Fixture 8 Motor 9 Motor Mounting Plate 1 10 Motor Mounting Plate 2 No Description 11 Blower 12 Assy Installation Plate 13 Right Side Panel 14...

Страница 54: ...r Unit Model M5WMY 20JR No Description 1 Assy Chasis 2 Motor 3 Blower 4 Fan Bush 5 Cover Motor 6 Assy Heat Exchanger 7 Assy Air Discharge Housing 8 Assy Louver 9 Hose No Description 10 Assy Control Bo...

Страница 55: ...el PLCKY CR No Description 1 Frame 2 Assy Intake Grille B 3 Filter 4 Lock Grille 5 Discharge Foam 6 Discharge Foam LED 7 Discharge Foam Short 8 Louver 9 Louver LED 10 Lingkage Cover No Description 11...

Страница 56: ...54 M5MSY_ i Exploded View and Part List Note All exploded view and part list are subjected to change by the manufacturer without prior notice Indoor Unit Model M5CKY 10 15 20CR...

Страница 57: ...Exchanger 4 Cover Fan 5 Blower 6 Plate Wire 7 Motor 8 Bush Motor 9 Bush Motor Ring 10 Assy Control Box 11 Pump Water 12 Switch Water Level 13 Bush Wire No Description 14 Bush Pump 15 Assy Drain Pump S...

Страница 58: ...t prior notice Indoor Unit Model M5CCY 10 15 20CR No Description 1 Cabinet 2 Assy Fan Deck 3 Assy Heat Exchanger 4 Assy Drain Pan 5 Assy Secondary Drain Pan 6 Hanger 7 Control Module 8 Assy Blower Rig...

Страница 59: ...57 Exploded View and Part List M5MSY_ i ote All exploded view and part list are subjected to change by the manufacturer without prior notice Indoor Unit Model M5CMY 15 20ER...

Страница 60: ...y Top Panel 2 Assy Heat Exchanger 3 Assy Vane 4 Assy Drain Pan 5 Assy Control Box 6 Terminal Box Cover 7 Motor 8 Bracket Motor 9 Blower 10 Housing Blower 11 Motor Louver No Description 12 Assy Panel B...

Страница 61: ...9152H Dalian 24 Solenoid Coil CAM12DM 28 3SB45505 2 FJ 8 Compressor 1YC23AGXD Daikin 25 Putty T5 0 x 105 0 x 50 0mm 9 Reactor 3EB75117C 18MH 10A 26 Assy Thermistor Gas 4P182128 1 10 Stop Valve Cover 1...

Страница 62: ...unting Plate 2 Assy Outdoor Coil 15 Grommet Comp 3 Flat Washer 16 Compressor 4 Washer Spring 17 Terminal Cover 5 Screw 18 Motor Bracket 6 Assy Panel Right Back 19 Plate Seal Board 7 Assy Panel Top 20...

Страница 63: ...Outdoor Coil 16 Accumulator 3 Flat Washer 17 Compressor 4 Washer Spring 18 Terminal Cover 5 Screw 19 Motor Bracket 6 Assy Panel Right Back 20 Plate Seal Board 7 Assy Panel Top 21 Assy Valve Plate Main...

Страница 64: ...Outdoor Coil 16 Accumulator 3 Flat Washer 17 Compressor 4 Washer Spring 18 Terminal Cover 5 Screw 19 Motor Bracket 6 Assy Panel Right Back 20 Plate Seal Board 7 Assy Panel Top 21 Assy Valve Plate Main...

Страница 65: ...al www mcquayup com Products manufactured in an ISO certified facility This document contains the most current product information as of this printing For the most up to date product information pleas...

Страница 66: ...Revision History List Manual Inverter Multi Split System TM M5MSY_ i 0001 Revision Subject Amendment on Manual s Page No Date 01 1 Correction on Application Information 19 09 1 2012...

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