“Watch is not connected or showing ‘lost contact”
mcarewatch.com.au
9
Issue:
I have logged into the platform and app
and watch is displaying ‘Lost Contact’ or
‘SYNCH’.
Solution:
The watch may be flat and needs to
be recharged or the watch has lost mobile
reception connection.
1. Place the watch on the recharger and leave
on the charger for 1 hour
2. If the watch is switched on, turn the watch
off and then back on
3. Check that the watch face has mCareWatch
displayed at the top
4. When the watch face is displaying, swipe
the watch face from the bottom of the
screen up to view the ‘4G reception’ bars
(you must have a minimum of 1 green bar)
5. Test the SOS button by pressing the red SOS
button
