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Mazda European Assistance

Mazda European Assistance provides you with the following assistance services and benefits for motoring emergencies to aid you in 

the event of a covered breakdown/immobilisation of the vehicle in the UK or Europe as set out in this section of this handbook.

What to do if You Need Assistance

If you require help, please do not attempt to make your own arrangements as reimbursement cannot be made to you retrospectively.

Please contact Mazda European Assistance with the following details:
 • 

Your exact location

 • 

Your registration number

 

• A contact telephone number

Assistance in the UK 0800 777 179* or 020 8649 8626

Assistance in Europe +44 20 8649 8626

Calls to Mazda European Assistance may be recorded. This will assist us in confirming details of a call that may be incomplete or 

unclear.

 * Freephone number from landlines, charges may apply when calling from a mobile. 

European Autoroute Restrictions

If assistance is required on a French Autoroute or on certain Autoroutes in Europe, you must use the official SOS boxes at the side of 

the road to arrange initial assistance or recovery. As these roads are privatised, neither Mazda European Assistance nor any other 

assistance organisation is allowed to assist you on these roads.

Once the vehicle has been recovered from the Autoroute, you should contact Mazda European Assistance and we will make any 

further arrangements for you and inform you how to reclaim costs incurred for recovery from the Autoroute.

Содержание European Roadside Assistance

Страница 1: ...M zd European Roadside Assistance Handbook...

Страница 2: ......

Страница 3: ...oduction 4 5 Important Information 5 6 Mazda European Assistance 7 13 UK Cover 8 10 European Cover 10 11 Assistance Exclusions 12 Definition of Words 13 14 Change Of Address 15 16 Transfer of Ownershi...

Страница 4: ...thin the area of cover All the details of how to make a claim together with conditions of your cover are set out in the following pages How your cover works Unless specifically mentioned the benefits...

Страница 5: ...y a dedicated case handler They will liaise with you the Mazda approved accident repair centre and your insurer to ensure that The repair process proceeds with the minimum of delay and inconvenience Y...

Страница 6: ...f the Allianz Global Assistance group and shared with Mazda Motors UK Limited companies for marketing and research purposes or to inform you from time to time about new products or services If you do...

Страница 7: ...Assistance in Europe 44 20 8649 8626 Calls to Mazda European Assistance may be recorded This will assist us in confirming details of a call that may be incomplete or unclear Freephone number from land...

Страница 8: ...accommodation for you and your beneficiaries subject to a limit of 100 per beneficiary per day provided that costs are over and above those that would have been payable had your vehicle not been immob...

Страница 9: ...e necessary for us to attend to the vehicle later Specialist Charges In the event that the use of specialist equipment is required to provide assistance when your vehicle has for example left the high...

Страница 10: ...cannot be completed within 4 hours you may wish to continue your journey we will organise and pay the costs of the most appropriate method of onward transportation to that destination If you wish to...

Страница 11: ...e for vehicle repatriation shall not exceed the market value of your vehicle If you experience any issues whilst travelling in Europe with your vehicle even if you encounter a legal or medical problem...

Страница 12: ...ered under any other assistance guarantee insurance or cover 7 Accident or injury either through voluntary non observance of the laws of the land in which the beneficiary is travelling or the practice...

Страница 13: ...l of Your Cover Mazda European Assistance protects you and your vehicle for 3 years from the date of registration This cover can be extended by purchasing an extended warranty for more information con...

Страница 14: ...Limited which administers the cover on behalf of Mazda Motors UK Period of cover Three years from the first date of registration Private individual Means a beneficiary who is using the vehicle for the...

Страница 15: ...e Street Croydon CR9 6HD Vehicle details Registration number Chassis number VIN Your details Title Mr Mrs Miss Ms Other Initials Surname New address details House name number Street Town County Postco...

Страница 16: ...16...

Страница 17: ...e the details below and send to FREEPOST RLYZ ZCRS HEYB Mazda European Assistance 102 George Street Croydon CR9 6HD Date of transfer Mileage at transfer Vehicle details Registration number Chassis num...

Страница 18: ...da European Assistance agreement and request that all rights and benefits be transferred to me New owner s signature Date I name hereby give notice that I wish to transfer the balance of my Mazda Euro...

Страница 19: ...19...

Страница 20: ...4181MAZ 04 16 Part No 810077525M This document is available in the large print audio and braille Please contact us on 020 8603 9907 We will be pleased to organise an alternative version for you...

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