PROBLEM
Freezer control and
lights are on, but
compressor is not
operating
Temperature-
controlled drawers
are too warm
Refrigerator does
not operate
Refrigerator still
won’t operate
Food temperature
is too cold
Food temperature
is too warm
Refrigerator has
an odor
24
POSSIBLE CAUSES
Refrigerator is in defrost mode.
Control settings are too low.
Freezer controls are set too low.
Drawer is improperly positioned.
Refrigerator is not plugged in.
Dial control in freezer is set to OFF
(select models).
Touch temperature controls are set to “–”
(select models).
Fuse is blown, or circuit breaker needs
to be reset.
Power outage has occurred.
Refrigerator is malfunctioning.
Condenser coils are dirty.
Refrigerator or freezer controls are set
too high.
Door is not closing properly.
Controls need to be adjusted.
Condenser coils are dirty.
Rear air grille is blocked.
Door has been opened frequently, or has
been opened for long periods of time.
Food has recently been added.
Odor producing foods should be covered
or wrapped.
The interior needs cleaning.
WHAT TO DO
Normal operation.
Wait 40 minutes to see if refrigerator restarts.
See page
12
to adjust controls.
See pages 7-9 to adjust controls.
See page
12
to verify drawer positioning.
Plug in refrigerator.
See pages 7-9 to adjust controls.
See pages 7-9 to adjust controls.
Replace any blown fuses.
Check circuit breaker and reset, if necessary.
Call local power company listing to report outage.
Unplug refrigerator and transfer food to another
refrigerator. If another refrigerator is not available,
place dry ice in freezer section to preserve food.
Warranty does not cover food loss.
Contact service for assistance.
Clean according to the chart on page
19
.
See pages 7-9 to adjust controls.
Refrigerator is not level. See page
6
for details on how
to level your refrigerator.
Check gaskets for proper seal. Clean, if necessary,
according to the chart on page
19
.
Check for internal obstructions that are keeping door
from closing properly (i.e. improperly closed drawers,
ice buckets, oversized or improperly stored containers,
etc.)
See pages 7-9 to adjust controls.
Clean according to the chart on page
19
.
Check the positioning of food items in refrigerator to
make sure grille is not blocked. Rear air grilles are
located under crisper drawers.
Reduce time door is open. Organize food items
efficiently to assure door is open for as short a time as
possible.
Allow time for recently added food to reach
refrigerator or freezer temperature.
Clean according to instructions on page
19
.
Troubleshooting
continued…
