42
TROUBLESHOOTING
Problem
Possible Cause / Possible Solution
The gateway box is
not working
- Check the AC power adapter. Make sure it is correctly plugged.
- Check the Ethernet cable. Make sure the connector is plugged in the
Ethernet socket and the other end plugged into the router.
The sensor is not
functioning
- Check the battery polarity and make sure the battery has enough
power to function correctly. Replace the batteries if necessary.
- Make sure the gateway box is powered on. As a control center of the
system, it should be left powered on all the time.
- Sensor malfunction. Pair the sensor to gateway again.
Low Battery
- The batteries that power the sensor is in low-power status. Replace
the batteries for the sesnor(s).
Cannot remotely
connect to the system
from mobile device
- Check the Internet status LED above the Ethernet cable. The orange
LED indicates the network socket is powered on. The RED LED
indicates the network status.
If the RED LED becomes STEADY RED instead of flashing, it means
the network fails. Please make sure the router is functioning well, re-
connect the Ethernet cable and power on the gateway box again.
What should I don if I
forget the password or
network configuration
setting?
- Press the reset button (located beside the power socket).