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WARNING
Please Read Carefully
Note to Installers
This warning contains vital information. As the only individual in
contact with system users, it is your responsibility to bring each item
in this warning to the attention of the users of this system.
System Failures
This system has been carefully designed to be as effective as possible.
There are circumstances, however, involving fire, burglary, or other
types of emergencies where it may not provide protection. Any alarm
system of any type may be compromised deliberately or may fail to
operate as expected for a variety of reasons. Some but not all of these
reasons may be:
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Inadequate Installation
A security system must be installed properly in order to provide
adequate protection. Every installation should be evaluated by a se-
curity professional to ensure that all access points and areas are cov-
ered. Locks and latches on windows and doors must be secure and
operate as intended. Windows, doors, walls, ceilings and other build-
ing materials must be of sufficient strength and construction to pro-
vide the level of protection expected. A reevaluation must be done
during and after any construction activity. An evaluation by the fire
and/or police department is highly recommended if this service is
available.
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Criminal Knowledge
This system contains security features which were known to be ef-
fective at the time of manufacture. It is possible for persons with
criminal intent to develop techniques which reduce the effective-
ness of these features. It is important that a security system be re-
viewed periodically to ensure that its features remain effective and
that it be updated or replaced if it is found that it does not provide
the protection expected.
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Access by Intruders
Intruders may enter through an unprotected access point, circumvent
a sensing device, evade detection by moving through an area of insuf-
ficient coverage, disconnect a warning device, or interfere with or
prevent the proper operation of the system.
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Power Failure
Control units, intrusion detectors, smoke detectors and many other
security devices require an adequate power supply for proper opera-
tion. If a device operates from batteries, it is possible for the batteries
to fail. Even if the batteries have not failed, they must be charged, in
good condition and installed correctly. If a device operates only by
AC power, any interruption, however brief, will render that device
inoperative while it does not have power. Power interruptions of any
length are often accompanied by voltage fluctuations which may dam-
age electronic equipment such as a security system. After a power
interruption has occurred, immediately conduct a complete system
test to ensure that the system operates as intended.
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Failure of Replaceable Batteries
This system’s wireless transmitters have been designed to provide
several years of battery life under normal conditions. The expected
battery life is a function of the device environment, usage and type.
Ambient conditions such as high humidity, high or low temperatures,
or large temperature fluctuations may reduce the expected battery life.
While each transmitting device has a low battery monitor which iden-
tifies when the batteries need to be replaced, this monitor may fail to
operate as expected. Regular testing and maintenance will keep the
system in good operating condition.
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Compromise of Radio Frequency (Wireless) Devices
Signals may not reach the receiver under all circumstances which could
include metal objects placed on or near the radio path or deliberate
jamming or other inadvertent radio signal interference.
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System Users
A user may not be able to operate a panic or emergency switch possi-
bly due to permanent or temporary physical disability, inability to
reach the device in time, or unfamiliarity with the correct operation. It
is important that all system users be trained in the correct operation of
the alarm system and that they know how to respond when the system
indicates an alarm.
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Smoke Detectors
Smoke detectors that are a part of this system may not properly alert
occupants of a fire for a number of reasons, some of which follow.
The smoke detectors may have been improperly installed or posi-
tioned. Smoke may not be able to reach the smoke detectors, such
as when the fire is in a chimney, walls or roofs, or on the other side
of closed doors. Smoke detectors may not detect smoke from fires
on another level of the residence or building.
Every fire is different in the amount of smoke produced and the
rate of burning. Smoke detectors cannot sense all types of fires
equally well. Smoke detectors may not provide timely warning of
fires caused by carelessness or safety hazards such as smoking in
bed, violent explosions, escaping gas, improper storage of flam-
mable materials, overloaded electrical circuits, children playing
with matches or arson.
Even if the smoke detector operates as intended, there may be circum-
stances when there is insufficient warning to allow all occupants to
escape in time to avoid injury or death.
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Motion Detectors
Motion detectors can only detect motion within the designated areas
as shown in their respective installation instructions. They cannot dis-
criminate between intruders and intended occupants. Motion detec-
tors do not provide volumetric area protection. They have multiple
beams of detection and motion can only be detected in unobstructed
areas covered by these beams. They cannot detect motion which oc-
curs behind walls, ceilings, floor, closed doors, glass partitions, glass
doors or windows. Any type of tampering whether intentional or un-
intentional such as masking, painting, or spraying of any material on
the lenses, mirrors, windows or any other part of the detection system
will impair its proper operation.
Passive infrared motion detectors operate by sensing changes in tem-
perature. However their effectiveness can be reduced when the ambi-
ent temperature rises near or above body temperature or if there are
intentional or unintentional sources of heat in or near the detection
area. Some of these heat sources could be heaters, radiators, stoves,
barbeques, fireplaces, sunlight, steam vents, lighting and so on.
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Warning Devices
Warning devices such as sirens, bells, horns, or strobes may not warn
people or waken someone sleeping if there is an intervening wall or
door. If warning devices are located on a different level of the resi-
dence or premise, then it is less likely that the occupants will be alerted
or awakened. Audible warning devices may be interfered with by
other noise sources such as stereos, radios, televisions, air condition-
ers or other appliances, or passing traffic. Audible warning devices,
however loud, may not be heard by a hearing-impaired person.
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Telephone Lines
If telephone lines are used to transmit alarms, they may be out of
service or busy for certain periods of time. Also an intruder may cut
the telephone line or defeat its operation by more sophisticated means
which may be difficult to detect.
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Insufficient Time
There may be circumstances when the system will operate as intended,
yet the occupants will not be protected from the emergency due to
their inability to respond to the warnings in a timely manner. If the
system is monitored, the response may not occur in time to protect the
occupants or their belongings.
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Component Failure
Although every effort has been made to make this system as reliable
as possible, the system may fail to function as intended due to the
failure of a component.
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Inadequate Testing
Most problems that would prevent an alarm system from operating as
intended can be found by regular testing and maintenance. The com-
plete system should be tested weekly and immediately after a break-
in, an attempted break-in, a fire, a storm, an earthquake, an accident,
or any kind of construction activity inside or outside the premises.
The testing should include all sensing devices, keypads, consoles, alarm
indicating devices and any other operational devices that are part of
the system.
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Security and Insurance
Regardless of its capabilities, an alarm system is not a substitute for
property or life insurance. An alarm system also is not a substitute for
property owners, renters, or other occupants to act prudently to pre-
vent or minimize the harmful effects of an emergency situation.
LIMITED WARRANTY
Digital Security Controls Ltd. warrants the original purchaser
that for a period of twelve months from the date of purchase, the
product shall be free of defects in materials and workmanship
under normal use. During the warranty period, Digital Security
Controls Ltd. shall, at its option, repair or replace any defective
product upon return of the product to its factory, at no charge for
labour and materials. Any replacement and/or repaired parts are
warranted for the remainder of the original warranty or ninety
(90) days, whichever is longer. The original purchaser must
promptly notify Digital Security Controls Ltd. in writing that
there is defect in material or workmanship, such written notice
to be received in all events prior to expiration of the warranty
period. There is absolutely no warranty on software and all
software products are sold as a user license under the terms of
the software license agreement included with the product. The
Customer assumes all responsibility for the proper selection,
installation, operation and maintenance of any products
purchased from DSC. Custom products are only warranted to
the extent that they do not function upon delivery. In such cases,
DSC can replace or credit at its option.
International Warranty
The warranty for international customers is the same as for any
customer within Canada and the United States, with the exception
that Digital Security Controls Ltd. shall not be responsible for any
customs fees, taxes, or VAT that may be due.
Warranty Procedure
To obtain service under this warranty, please return the item(s)
in question to the point of purchase. All authorized distributors
and dealers have a warranty program. Anyone returning goods
to Digital Security Controls Ltd. must first obtain an authorization
number. Digital Security Controls Ltd. will not accept any
shipment whatsoever for which prior authorization has not been
obtained.
Conditions to Void Warranty
This warranty applies only to defects in parts and workmanship
relating to normal use. It does not cover:
• damage incurred in shipping or handling;
• damage caused by disaster such as fire, flood, wind, earthquake
or lightning;
• damage due to causes beyond the control of Digital Security
Controls Ltd. such as excessive voltage, mechanical shock or
water damage;
• damage caused by unauthorized attachment, alterations,
modifications or foreign objects;
• damage caused by peripherals (unless such peripherals were
supplied by Digital Security Controls Ltd.);
• defects caused by failure to provide a suitable installation
environment for the products;
• damage caused by use of the products for purposes other than
those for which it was designed;
• damage from improper maintenance;
• damage arising out of any other abuse, mishandling or improper
application of the products.
Items Not Covered by Warranty
In addition to the items which void the Warranty, the following
items shall not be covered by Warranty: (i) freight cost to the
repair centre; (ii) products which are not identified with DSC's
product label and lot number or serial number; (iii) products
disassembled or repaired in such a manner as to adversely affect
performance or prevent adequate inspection or testing to verify
any warranty claim. Access cards or tags returned for
replacement under warranty will be credited or replaced at
DSC's option. Products not covered by this warranty, or
otherwise out of warranty due to age, misuse, or damage shall
be evaluated, and a repair estimate shall be provided. No repair
work will be performed until a valid purchase order is received
from the Customer and a Return Merchandise Authorisation
number (RMA) is issued by DSC's Customer Service.
Digital Security Controls Ltd.’s liability for failure to repair the
product under this warranty after a reasonable number of attempts
will be limited to a replacement of the product, as the exclusive
remedy for breach of warranty. Under no circumstances shall
Digital Security Controls Ltd. be liable for any special, incidental,
or consequential damages based upon breach of warranty, breach
of contract, negligence, strict liability, or any other legal theory.
Such damages include, but are not limited to, loss of profits,
loss of the product or any associated equipment, cost of capital,
cost of substitute or replacement equipment, facilities or services,
down time, purchaser’s time, the claims of third parties, including
customers, and injury to property. The laws of some jurisdictions
limit or do not allow the disclaimer of consequential damages.
If the laws of such a jurisdiction apply to any claim by or against
DSC, the limitations and disclaimers contained here shall be to
the greatest extent permitted by law. Some states do not allow
the exclusion or limitation of incidental or consequential
damages, so that the above may not apply to you.
Disclaimer of Warranties
This warranty contains the entire warranty and shall be in lieu
of any and all other warranties, whether expressed or implied
(including all implied warranties of merchantability or fitness
for a particular purpose) and of all other obligations or
liabilities on the part of Digital Security Controls Ltd. Digital
Security Controls Ltd. neither assumes responsibility for nor
authorizes any other person purporting to act on its behalf to
modify or to change this warranty, nor to assume for it any
other warranty or liability concerning this product.
This disclaimer of warranties and limited warranty are governed
by the laws of the province of Ontario, Canada.
WARNING:
Digital Security Controls Ltd. recommends that the
entire system be completely tested on a regular basis. However,
despite frequent testing, and due to, but not limited to, criminal
tampering or electrical disruption, it is possible for this product
to fail to perform as expected.
Out of Warranty Repairs
Digital Security Controls Ltd. will at its option repair or replace
out-of-warranty products which are returned to its factory
according to the following conditions. Anyone returning goods
to Digital Security Controls Ltd. must first obtain an
authorization number. Digital Security Controls Ltd. will not
accept any shipment whatsoever for which prior authorization
has not been obtained.
Products which Digital Security Controls Ltd. determines to be
repairable will be repaired and returned. A set fee which Digital
Security Controls Ltd. has predetermined and which may be revised
from time to time, will be charged for each unit repaired.
Products which Digital Security Controls Ltd. determines not to
be repairable will be replaced by the nearest equivalent product
available at that time. The current market price of the replacement
product will be charged for each replacement unit.
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