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• Wear and tear on data storage media, LCD background lighting, CRTs on CRT moni-
tors, picture tube burn-in or loss of brightness
• MAXDATA products for which the warranty seal has been broken by entities other
than MAXDATA or those authorised by MAXDATA
• Breaks and scratches on TFT panels and CRT displays
• Damage through use of force and external impact respectively
• Spots on the panel caused by external impacts
• Colour spots resulting from falls
• Error class 2 pixel errors (please note the information on ISO 1406-2 on the website
of the MAXDATA subsidiary concerned).
If the device received by MAXDATA demonstrates two defects and only one of these is
covered by the MAXDATA warranty claim, the customer only has the right to repair for the
damage to his device covered by the warranty.
In this case MAXDATA reserves the right to offer the customer several options on resolution
in the form of a quotation and to charge the relevant processing costs.
This also applies to those devices for which upon receipt, it is found that they are not covered
by the warranty. In these cases, MAXDATA reserves ownership of the exchange device
provided and is entitled to demand its return.
MAXDATA reserves the right to charge costs incurred for unsuccessful attempts to collect
a device that has been registered as defective from the customer.
If an exchange device is not provided in spite of a period having been set, MAXDATA is entitled
to charge the net sales price as per the current price list plus the processing costs incurred.
The customer has the right to provide evidence for the existence of lower damages.
MAXDATA restriction to liability
MAXDATA expressly excludes customer claims that go beyond the warranty conditions if
there is no obligation of liability imposed on MAXDATA by the laws of the country where
the device was bought. This also applies in particular with regard to claims for damages as
a result of default, damages for claims arising as a result of defects, loss of profit, transport
damage that was not registered within a period of 6 days after receipt of the goods, loss
of data or information through repair processes or damage resulting from interruption to
operations.
Governing law
All rights and duties are subject to the law of the country in which the MAXDATA product
was purchased. The Agreement on Contracts for the International Sale of Goods (CISG) is
not applicable.
Introduction
