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Matrox Extio 3 Series – User Guide

Extio N3408 or N3208 unit

LED color

Power LED

Status LED

Green (standby)

Device is turned off but still
powered.

—

Green (solid)

Device is active.

Software is ready.

Green (slow blink)

Device is restarting.

—

Green (fast blink)

Configuration reset in process.

—

Amber (solid)

Device is in maintenance mode.

Device is restarting.

Amber (slow blink)

Device is restarting and is in
maintenance mode.

Firmware mismatch detected.

Amber (fast blink)

Device is updating the firmware.



Transmitter

– No USB

connected.



Receiver

– No keyboard

detected.

Red (solid)

—



Transmitter

– No source

detected.



Receiver

– No monitor

detected.

Red (slow blink)

—

No network detected or network
cable connection is invalid (

see

“Setting up link redundancy”,
page 38

Red (fast blink)

Error detecting the driver.

Fatal error occurred.

Black (no LED)

No power. Make sure your device
is properly installed. Also, make
sure your system isn’t in power
saving mode (

see “Connecting

your Extio 3 devices”, page 28

For more information, contact
your vendor (

see “Customer

support”, page 103

—

Power LED

Status LED

Содержание Extio 3 Series

Страница 1: ...20266 301 0315 2021 04 20 Matrox Extio 3 Series N3408 Transmitter card N3408 Transmitter unit N3408 Receiver unit N3208 Transmitter card N3208 Transmitter unit N3208 Receiver unit ENGLISH www matrox...

Страница 2: ...2 Networked mode 12 Point to point mode 12 Virtual private network VPN mode 13 Link redundancy 14 Private wide area networks WAN 14 Private WAN setup 15 Private WAN setup requirements 15 Private WAN c...

Страница 3: ...k redundancy 39 Description of LEDs 40 Power status LEDs 40 Network LEDs 42 Updating your Extio 3 firmware 44 Before you update your firmware 44 Obtaining the Matrox Extio 3 firmware updater package 4...

Страница 4: ...ice 76 When to reboot or reset your device 76 Software reboot 76 Hardware reboot or configuration reset 77 Changing the operation mode of your devices 79 Changing from copper to fiber optic 79 Trouble...

Страница 5: ...ines 95 Mounting your Extio 3 device 95 Appendix D Configuring your audio settings 96 Receiver output 96 Receiver input 97 Receiver audio destination 98 Appendix E File structure for swanctl json 99 T...

Страница 6: ...r to install your Matrox card Allow hot surfaces to cool before touching your Matrox unit Attention Surface chaude ne pas toucher Votre produit Matrox peut devenir chaud durant son fonctionnement Assu...

Страница 7: ...ensed electrician to replace the obsolete outlet Make sure that nothing rests on the power cables and that the cables aren t located where they can be stepped on pinched or tripped over Don t use dama...

Страница 8: ...Guide Repair Don t attempt to open or repair a power supply unit if one was supplied Don t attempt to open or repair your Matrox product If there s a fault with your Matrox product review your Matrox...

Страница 9: ...ilable Depending on your setup networked mode virtual private network VPN mode or point to point mode the following software is available The hardware supplied with your Matrox product may vary depend...

Страница 10: ...mode fiber optic transceiver Mini DisplayPort to DisplayPort adapter Analog audio cable Matrox secure cable solution Matrox rack mount kit Matrox makes available a rack mount kit to mount your Extio...

Страница 11: ...your firmware package and using the Extio OSD For information on how to use and configure Extio Central Manager software see the Matrox Extio Central Manager User Guide Be sure to check for any last m...

Страница 12: ...er software see Installing Matrox Extio Central Manager software page 50 7 Configure your Extio devices through Extio Central Manager software For more information on using Extio Central Manager softw...

Страница 13: ...are connected in networked mode except for the additional VPN tab Note You will not be able to log in unless you connect to the VPN successfully 7 Update your firmware using the UpdaterOverNetwork exe...

Страница 14: ...ivate wide area network WAN is defined by Matrox as a connection between the user and host system operating on a virtual private network VPN network and not over a public network You can operate Extio...

Страница 15: ...ion see Typical bandwidth requirements page 15 VPN tunnel A VPN tunnel needs to be established between the transmitter and receiver For more information see VPN configuration page 17 Low network laten...

Страница 16: ...the transmitter subnets Receiver Settings Transmitter discovery Assign user s to the devices using Manage users Allowthe receiver and transmitter unitsto connect toone another using Connection broker...

Страница 17: ...lists all supported parameters with their default values when omitted For more information see Appendix E File structure for swanctl json page 99 2 Next create a zip configuration file containing the...

Страница 18: ...receiver 1 Install or update to the 3 01 50 firmware and reboot the receiver 2 In the initial screen under Select the operation mode select Configure IPSec VPN and click Yes in the confirmation screen...

Страница 19: ...trongswan zip configuration file is stored and click Import You will see the following status and confirmation messages appear on the VPN screen Importing VPN configuration from the USB mass storage d...

Страница 20: ...on the top right of the screen gets enabled 7 Click the Login button A screen appears with the Advanced VPN set up option Now you need to contact your network administrator who will proceed to the ne...

Страница 21: ...d enter either the IP address or a range of IP addresses for the transmitter unit s to which the user has access Once the network administrator completes the configuration in the ECM the regular netwo...

Страница 22: ...connection to the VPN will be done automatically If you have VPN connection problems to help you troubleshoot VPN related logs can be copied to a USB key from the VPN tab Get logs button in the OSD or...

Страница 23: ...s dat Optional copied to etc ipsec d triplets dat strongswan zip x509 Optional copied recursively to etc swanctl x509 strongswan zip x509ca Optional copied recursively to etc swanctl x509ca strongswan...

Страница 24: ...ats are X 509 and PKCS 12 PKCS 12 containers must be protected by a single password i e PKCS 12 generated by openssl pkcs12 twopass are not supported Certificates in the X 509 format and private keys...

Страница 25: ...to your hardware Always turn off your system unplug it then wait for it to cool before touching any of the internal parts of your computer or installing your Matrox product While your system is turne...

Страница 26: ...rmly and evenly until it s fully seated in the slot c Secure the bracket of your Matrox card to the frame of your system Your Matrox card is now installed If you re installing more than one card see I...

Страница 27: ...m may support the installation of multiple Extio 3 transmitter cards in your system WARNING To avoid damaging your cards alwaysinsertyourcardasstraightas possible into the slot Don t rock the card fro...

Страница 28: ...i DisplayPort to DisplayPort adapter is supported on Extio N3408 or N3208 transmitter card only Not recommended for 4K60 resolutions If your graphics hardware has a DisplayPort connector use a mini Di...

Страница 29: ...monitor cable or on your Matrox product carefully remove the DisplayPort cable by pressing the latch on the top of the DisplayPort connector while removing the connector Connector 1 Connector 2 Connec...

Страница 30: ...Connector Description Mini DisplayPort Connect your mini DisplayPort to DisplayPort cable to your Matrox card Connect the other end of the cable to your host system Mini USB Connect one end of your US...

Страница 31: ...information on connecting a redundant network see Setting up link redundancy page 38 Video Out DisplayPort 1 1 USB 2 0 RS232 SFP DisplayPort 1 1 DisplayPort 1 1 2 1 1 2 Host Connections 12V 5A Displa...

Страница 32: ...tal monitor to this connector Note This connector is currently disabled on the transmitter unit Support is expected in a future release Headphone Connect your headphones to this connector This connect...

Страница 33: ...nector of your computer host or of another audio device local or remote to this connector This connector supports a 3 5 mm stereo jack Line Out Connect the Line In connector of your computer host or o...

Страница 34: ...ort 1 1 DisplayPort 1 1 2 1 1 2 Host Connections 12V 5A Video In DisplayPort 1 1 RS232 Line In 12V d c 5A power LAN1 RJ45 Line Out LAN2 LC LC USB 2 0 LAN2 RJ45 Line In USB 2 0 Microphone Headphone Lin...

Страница 35: ...le or LC LC fiber optic cable to this connector For more information see Installing the SFP module page 36 Note If you re using link redundancy make sure the LAN1 and LAN2 connectors are connected bef...

Страница 36: ...ted A properly oriented module should slide easily into the housing 3 MakesuretheSFPmoduleisinsertedall the way into the housing When locking in place you may hear a click sound TomakesuretheSFPmodule...

Страница 37: ...o 3 Series User Guide 37 To remove the SFP module 1 Pull the latch handle down to unlock the SFP module from its housing 2 Grasp the SFP module by the side walls and carefully pull the module out of t...

Страница 38: ...ke sure to connect LAN1 to network switch 1 and connect LAN2 to network switch 2 Make sure the LAN1 and LAN2 connectors are connected before enabling the Link redundancy feature For more information s...

Страница 39: ...option see Input and output information page 75 3 For the changes to take effect your devices will automatically reboot Disabling link redundancy To disable link redundancy 1 Disconnect the second net...

Страница 40: ...powered Green solid Device is active Green fast blink Configuration reset in process Amber solid Card is in maintenance mode Amber slow blink Card is restarting in maintenance mode Amber fast blink D...

Страница 41: ...ch detected Amber fast blink Device is updating the firmware Transmitter No USB connected Receiver No keyboard detected Red solid Transmitter No source detected Receiver No monitor detected Red slow b...

Страница 42: ...lor Network No LED black No power Green fast blink Network cable detected Transmitting at 1 Gbps Amber fast blink Network cable detected Current transmission speed not supported Red fast blink Network...

Страница 43: ...twork activity detected Green fast blink Data transfer in progress Amber solid No transceiver detected Red solid Error establishing communication Verify all network connections then reboot your Extio...

Страница 44: ...the devices properly As the firmware updater requires a device to reboot multiple times make sure your DHCP server maintains the IP address of a device when it reappears on the network Otherwise we re...

Страница 45: ...automatically detected you can manually locate one or more Extio 3 devices using their IP address To manually locate the devices selectManual detection andnextto Address or URL enter the IP address of...

Страница 46: ...als for all remaining Extio 3 Series devices check box If you don t know the password of some of the Extio devices on your network enable Skip all remaining Extio 3 Series devices with unknown passwor...

Страница 47: ...u can update the firmware of a single Extio 3 transmitter or of an Extio 3 transmitter and receiver pair in point to point mode using the USB connection between your host system and transmitter unit 1...

Страница 48: ...devices Wait while the devices are being updated up to 20 minutes Note To update the firmware the Updaterfromhost exe file installs a USB mass storage device on the Extio 3 transmitter unit On certain...

Страница 49: ...3 devices page 28 Make sure your Extio Central Manager software is installed on a separate system on your network and you ve set the allowed connections between your Extio transmitter and receiver de...

Страница 50: ...the Extio 3 devices connected are listed If prompted to enable network discovery and file sharing on your network when validating network discovery enable these two features by clicking on the prompt...

Страница 51: ...Central Manager software Before you can access and use the OSD your Extio Central Manager software must be configured For information on how to use and configure Extio Central Manager software see th...

Страница 52: ...Changingtheoperationmodeofyourdevices page 79 Logout Click this to log out of the device Search Search for a system by device serial number friendly name IP address or name of the user connected Conf...

Страница 53: ...status information Name Guest connections Name of user connected and Keyboard shortcut of the selected transmitter Inputs View the connection information of the devices Monitor Microphone and Line In...

Страница 54: ...nalog audio inputs and outputs Line In Microphone Line Out and Headphone Monitors Aggregator mode only To change a monitor layout for aggregator mode click the Change monitor layout button under Aggre...

Страница 55: ...hat are useful for auditing and troubleshooting 1 Click the Get logs button The Log files retrieval dialog box appears 2 Insert a new USB mass storage device in the receiver 3 In the Log files retriev...

Страница 56: ...d shortcut to switch sources To use only keyboard shortcuts no mouse to switch sources in Extio Central Manager select a Receiver then go to the Keyboard shortcuts page and enable the Use only keyboar...

Страница 57: ...lay in the aggregate layout under Add video streams you can assign only one display to show dynamic sources b Click a video stream tile from the left hand box and drag it into the proper display under...

Страница 58: ...regator mode click Edit 3 Change your new monitor layout then click OK 4 Click the Sources tab Change your video streams and configure the analog audio source for your streams 5 When you re done click...

Страница 59: ...its Each source is shown with its preview image the friendly name of the transmitter and the source input number If a transmitter has only a single available source the input number is omitted 2 Selec...

Страница 60: ...ned using the Extio Central Manager software For more information on keyboard shortcuts see your Matrox Extio Central Manager User Guide 2 In the search box type the source and input name if you know...

Страница 61: ...Matrox Extio 3 Series User Guide 61...

Страница 62: ...stened Also don t change connections while your Extio transmitter and receiver are turned on For more information see Connecting your Extio 3 devices page 28 Make sure your Extio Central Manager softw...

Страница 63: ...ows Server 2008 R2 and Windows 7 Obtaining Matrox Extio Central Manager software To obtain the latest Extio Central Manager software contact your Matrox representative Matrox makes the latest Extio Ce...

Страница 64: ...The default keyboard shortcut is the Scroll Lock key Changing the OSD keyboard shortcut You can change the keyboard shortcut used to access the OSD Change the keyboard shortcut through Extio Central M...

Страница 65: ...n also Edit and Remove your configuration For more information see Aggregator mode in VPN page 69 Wake on LAN Click this to wake up your transmitter if it turns off This has no effect if a transmitter...

Страница 66: ...status information Name Guest connections Name of user connected and Keyboard shortcut of the selected transmitter Inputs View the connection information of the devices Monitor Microphone and Line In...

Страница 67: ...nalog audio inputs and outputs Line In Microphone Line Out and Headphone Monitors Aggregator mode only To change a monitor layout for aggregator mode click the Change monitor layout button under Aggre...

Страница 68: ...modify the settings for your VPN Network You can change the MTU Maximum Transmission Unit value from here If you are connected to an aggregated layout you will be able to set the value for each trans...

Страница 69: ...th aggregator mode your Extio 3 receiver unit can gather video streams from multiple Extio 3 transmitter units into a single layout The user operations in aggregator mode are similar whether the user...

Страница 70: ...mitter and receiver are turned on For more information see Connecting your Extio 3 devices page 28 Make sure all of your Extio 3 transmitter and receiver devices are using the latest version of the Ma...

Страница 71: ...use your devices in point to point mode click Point to Point from the OSD startup screen Wait for the mode to be enabled For more information see Basic functions page 71 Basic functions Note To chang...

Страница 72: ...the connection information of the devices Monitor Microphone and Line In connected to the selected transmitter Details Provides information such as the model serial number firmware package version an...

Страница 73: ...audio source Select the audio source for your headphone from the transmitter Line Out audio source Select the audio source for your Line Out device from the transmitter Microphone or Line In audio so...

Страница 74: ...mode Enable this to turn off the display after X minutes of inactivity Configure monitor behavior on transmitter inputs Select a Monitor 1 2 3 or 4 to apply a fixed EDID to that output If a monitor i...

Страница 75: ...cation where you want to save the log files 4 Click OK The zip files of the logs are created in the root folder of the USB device Enable link redundancy To ensure network uptime in case of network fai...

Страница 76: ...ot Extio Central Manager Your Extio device has encountered an error red device tile Keeps all of your device settings including the IP configuration and password Software reboot OSD Point to point mod...

Страница 77: ...eset Press and hold the button for 4 5 seconds until the LED turns fast blinking green to reboot your device and restore the default settings Extio N3408 or N3208 unit Hardware reboot Press and hold t...

Страница 78: ...ies User Guide Configuration reset Press and hold the Reset button on your device with the tip of a paper clip for 4 5 seconds until the LED turns fast blinking green to reboot your device and restore...

Страница 79: ...es see Rebooting or resetting your Extio 3 device page 76 Note This step is not required if you re using RJ45 connections 5 Configure your Extio 3 devices again Networked mode Use Extio Central Manage...

Страница 80: ...stomer support page 103 Common problems and solutions This section addresses specific problems to your Matrox product that could prevent you from using your system or product Problem After changing op...

Страница 81: ...ring may be enabled on some GPUs 1Solution Configure your GPU settings so that the output s color format is set to RGB and the dynamic range is set to the highest level For more information see the do...

Страница 82: ...ceiver so that both have the same firmware version 2Solution Matrox recommends that you connect each appliance to a DHCP network and run the firmware updater tool to see if your units require a firmwa...

Страница 83: ...41W 32 5W Laser emissions Only when using a multi mode SFP module 850 m laser compliant to 21CFR Subpart J Class 1 Regulatory compliance Class A CE FCC ICES 3 KC RCM VCCI Electrical safety considerati...

Страница 84: ...1000 Base T Ethernet SFP cage RJ45 copper transceiver SFP fiber module Optional Optional USB ports 2 USB 2 0 front 1 USB 2 0 back Currently disabled 2 USB 2 0 front 1 USB 2 0 back DisplayPort version...

Страница 85: ...4 USB 2 0 front DisplayPort version 1 1 DisplayPort version 1 2 DisplayPort version 1 2 is supported on connector labeled 4 only Color space YUV 4 4 4 RGB 8 8 8 YUV 4 4 4 RGB 8 8 8 Maximum output reso...

Страница 86: ...upported in networked mode over LAN and private WAN Over Internet or WAN network conditions vary according to region For an optimal user experience we recommend a ping time of less than 20ms and 10 wo...

Страница 87: ...To dispose of your product see www matrox com environment weee Caution There is a risk of explosion if the battery is replaced by an incorrect type This product contains no user serviceable parts insi...

Страница 88: ...nment weee Attention Il y a risque d explosion si la pile est remplac e part un type incorrect Cet appareil ne contient aucune pi ce que l utilisateur puisse r parer Pile Utilis e pour maintenir les p...

Страница 89: ...t least 0 75 inches 1 91 cm of clearance between the top of your device and anything above it More space may be required depending on your environment When your device is resting on a plain surface ma...

Страница 90: ...irements for a system running the Matrox Firmware Updater Network Port Type Inbound Outbound Functionality 53 TCP DNS DNS requests 443 Minimum requirements TCP HTTPS Central Manager commands 1900 UDP...

Страница 91: ...munity string 443 TCP HTTPS Extio Central Manager commands and Firmware Updater Authentication 1900 UDP UPnP Microsoft SSDP for discovery of UPnP devices Ephemeral UDP RTP RTCP Audio and video streams...

Страница 92: ...annel 8809 8872 TCP Receiver unit A V streams control 8809 8872 TCP Transmitter unit A V streams control 9223 9254 UDP Receiver unit Multicast A V streams 9223 9254 UDP Transmitter unit Multicast A V...

Страница 93: ...select All Ports Scope Under the remote IP address add the IP range you want to use for your transmitter You can use a range such as 192 168 1 0 24 or a single IP address such as 192 152 168 62 Action...

Страница 94: ...uide Profile Select the network location of your system Domain Private or Public Name Enter the name for your rule such as Extio 3 ICMPv4 rule For more information on configuring your Windows firewall...

Страница 95: ...les and cords are slack Make sure the ambient temperature doesn t exceed the maximum recommended temperatures Mounting your Extio 3 device You can mount two 2 devices horizontally on a single shelf To...

Страница 96: ...ayPort 3 on the transmitter unit Audio originates from the digital A V signal displayed on monitor 3 of the receiver Digital audio 4 Audio originates from the audio portion of the A V signal of Displa...

Страница 97: ...of the receiver unit is sent to the Line Out connector of the transmitter unit The Microphone signal from the receiver unit is sent to a transmitter following the destination option chosen see Receiv...

Страница 98: ...ne Out connector of the transmitter Audio from the selected audio source of the receiver Microphone or Line In is sent to the Line Out connector of the transmitter unit that provides the video stream...

Страница 99: ...The connections section must contain only one connection description with the following syntax connections connection name param value param value The local and remote sub sections The connections sec...

Страница 100: ...3 Series User Guide remote suffix1 param value remote suffix2 param value The suffix can be omitted when there is only one local or emote sub section connections connection name local param value rem...

Страница 101: ...ub section must not contain a child sub section as in the usual swanctl conf syntax like this connections conn children child params it should rather look like this connections conn children params Go...

Страница 102: ...t persistent the secrets must be re loaded at every VPN connection A secret can be an authentication credential or a private key decryption passphrase The syntax for the secrets section in swanctl jso...

Страница 103: ...was purchased through Matrox contact your Matrox representative or visit our technical support Web site at www matrox com en video support Information we need Please give a complete description of the...

Страница 104: ...es User Guide Register your Matrox product Please register online www matrox com en video apps registration to be eligible for customer support new product announcements and information on special off...

Страница 105: ...ence Regulation of Industry Canada Fran ais Innovation Sciences et D veloppement conomique Canada Remarque sur les produits mat riels Matrox couverts par ce guide Ce present appareil num rique n met a...

Страница 106: ...iointerferenze nel qual caso all utente potrebbe venire richiesto di prendere le misure adeguate Per soddisfare i requisiti CEE il monitor e le altre periferiche vanno collegati alla scheda grafica co...

Страница 107: ...ulations lumineuses veuillez consulter votre m decin avant toute utilisation Nous conseillons aux parents d tre attentifs leurs enfants lorsqu ils jouent avec des jeux vid o Si vous m me ou votre enfa...

Страница 108: ...p Rainbow Runner TheatreVUE TripleHead TripleHead2Go VDA Veos Xenia Adobe Systems Inc Acrobat Reader Advanced Micro Devices Inc AMD Apple Computer Inc App Store Apple iPad Mac Mac OS Belden Inc Belden...

Страница 109: ...y acknowledged Fran ais Les marques d pos es sont d pos es aux tats Unis au Canada et ou dans d autres pays Toutes les autres marques et tous les autres noms d pos s reconnus nationalement ou internat...

Страница 110: ...Inhalte korrekt und verl sslich Weiterhin bernimmt Matrox Graphics Inc keinerlei Verantwortung f r die Benutzung dieses Handbuchs die Vervielf ltigung und oder Verteilung im Ganzen oder zum Teil wede...

Страница 111: ...Matrox Graphics Inc 1055 Saint Regis Boulevard Dorval Quebec Canada H9P 2T4 514 822 6000 video matrox com www matrox com video...

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