#nbnguideHFC
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settings, you need to check the manufacturer’s
website for support information. Ideally, your
modem will have a Setup Wizard or Quick Setup
that will run automatically the first time you log in to
the settings, or there’ll be a fairly obvious button to
launch it.
6. The Setup Wizard should run you through
entering the required broadband settings, step by
step. The most important settings are the following:
• Encapsulation or Connection Type
• Must be set to
PPPoE
• Connection Mode/Access Type/Service Type
• Must be set to
ETHERNET WAN/RESIDENTIAL
GATEWAY/WIRELESS ROUTER MODE
This will then allow you to enter your username
(sometimes called Login) and password which are
supplied in your MATE Welcome Letter email.
7. After completing the Setup Wizard and saving
your settings, give the modem some time. Some
modem routers reboot automatically after every
new configuration, while others simply need a
few minutes to apply the settings. Take a look
at the lights on your modem router. Most should
now be green, blue, purple or another “positive”
colour. Many modem routers have lights that flash
to indicate connection activity, so you shouldn’t
be concerned if any lights are flashing unless the
manufacturer’s support information specifically
advises that flashing lights indicate a problem.
8. Hop on one of your computers or Wi-Fi devices
and try to visit a website. If it works, your nbn™
Internet is up and running! If you have issues
connecting, please contact our support team at
or 1300 876 283 for
further troubleshooting.
