Masterclock, Inc.
Tel (US & CAN): 800-940-2248 - 636-724-3666 • Fax: 636-724-3776
2484 W Clay St, St Charles, MO 63301
Email: [email protected]
• Web: www.
masterclock.com
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SERVICE INFORMATION
We sincerely hope that you never experience a problem with any Masterclock product. If you do
need service, contact Masterclock’s Technical Support team. A trained specialist will help you to
quickly determine the source of the problem.
Many problems are easily resolved with a single
phone call or email.
If it is necessary to return a unit to us, an RMA (Return Material
Authorization) number will be given to you.
Visit our website to download a current RMA request form.
http://www.masterclock.com/rma.php
Masterclock tracks the flow of returned material with our RMA system to ensure speedy service.
You must include this RMA number on the outside of the box so that your return can be
processed immediately.
RMA POLICY
Our RMA policy is straightforward and is based on several basic premises:
An item can be returned, subject to several basic requirements, under our 30-day
Satisfaction Guarantee.
If an item fails within the Warranty Period we will repair and pay for return if withing first
year of warranty.
If an item gives trouble beyond the warranty period and requires repair we will inspect,
repair and return the item to you for a reasonable charge for the work and the cost for
freight.
If you think an item or system is not working properly we expect you to read the
instruction manual, talk with our technical support department and make a reasonable
effort to resolve the issue.
If you return an item to us for repair and the item is found to work properly then we will
charge you an "Analysis and Inspection" charge plus the return freight.
Please supply us with as many details about the problem as you can. The information you provide
will be supplied to the repair department before your unit arrives. This helps us to provide you
with the best service, in the fastest manner.
We apologize for any inconvenience that the need for repair may cause you. We hope that our
rapid service meets your needs. If you have any suggestions to help us improve our service, please
give us a call. We appreciate your ideas and will respond to them.
