background image

 

Masterclock 

www.masterclock

.com

 

35 

Service Information   

 

We sincerely hope that you never experience a problem with any Masterclock product. If you do 
need service, contact Masterclock. 

Many problems are easily resolved with a single phone call or 

email. 

  

Visit our website for FAQs and contact information.  

http://www.MASTERCLOCK.com/faq.php 

Please supply us with as many details about the problem as you can. The information you provide 
will be supplied to the repair department before your unit arrives. This helps us to provide you 
with the best service, in the fastest manner.  

We apologize for any inconvenience that the need for repair may cause you. We hope that our 
rapid service meets your needs. If you have any suggestions to help us improve our service, please 
give us a call. We appreciate your ideas and will respond to them. 

 

Contact Information   

 

 

USA OFFICE 

Masterclock, Inc

.,  

2484 West Clay Street 
Saint Charles, MO 63301 

USA and Canada

:  Tel +1 (636) 724-3666 | +1 (800) 940-2248 | Fax +1 (636) 724-3776 

International

:  Tel +1 (636) 724-3666 | Fax +1 (636) 724-3776 

 

   

Email Contacts 

 

   

General Enquiries:

 

[email protected]

 

  

Sales Enquiries:

 

[email protected]

 

  

Technical Support:

  

[email protected]

 

  

 

Website

www.masterclock.com

 

Follow us: 

 

 

All content Copyright © MASTERCLOCK 
1999-2013. All rights reserved. 

Содержание CLDNTD12

Страница 1: ...Masterclock www masterclock com 1...

Страница 2: ...contact methods phone email etc found at our website www masterclock com Before calling please attempt to find the answer to your situation here You ll find this user manual will handle virtually all...

Страница 3: ...servers Masterclock produces a full line of Network Time Display clocks including CLDNTD12 NTDS 16 Desktop NTDS16 NTDS19 NTDS112 Rack Mount NTDS24 NTDS24 NTDS26 NTDS29 Rack and Wall Mount NTDS44 NTDS...

Страница 4: ...ngs including DHCP BOOTP support Primary and secondary NTP reference with fault tolerant switching Supports NTP Broadcast Multicast and query Unicast modes Security features include password protected...

Страница 5: ...er Maximum cable distance is 328 feet 100m RELAY OPTION When the CLDNTD12 digital analog display is not locked to a NTP reference the dry contact relay will actuate The CLDNTD12 request time from the...

Страница 6: ...ttempt to disassemble or modify it Never insert any metallic object into the clocks case doing so increases the risk of electrical shock short circuiting fire or personal injury Never expose your cloc...

Страница 7: ...the case and the wall along the exterior of the wall which may pinch the power or signal cable and create a hazardous condition Wall Mount Bracket A wall mounting bracket is supplied which has been de...

Страница 8: ...Masterclock www masterclock com 8 Wall Bracket Dimensions...

Страница 9: ...Masterclock www masterclock com 9 CLDNTD12 Dimensions...

Страница 10: ...included into the RJ45 socket located on the back panel DC Insert the DC power cord into the 2 1 mm connector located on the back panel USB Port For configuration Relay Option When the CLDNTD12 is not...

Страница 11: ...ver configuration __ Determine if DHCP server will provide Time Zone configuration NTP ADDRESSING MODE __ Determine if this device client will query the NTP server Unicast mode listen for NTP broadcas...

Страница 12: ...se features also allow the unit to be set manually and run without Time Code with precision TCXO AND RTC CIRCUIT The CLDNTD12 contains a precision TCXO Temperature Compensated Crystal Oscillator and R...

Страница 13: ...Factory default DHCP enabled BOOTP was a precursor to DHCP The network device can obtain configuration from a BOOTP server when no DHCP server is present The following RFC2132 DHCP options defined con...

Страница 14: ...The configuration will now be reset including the password The unit will need to be reconfigured to your custom settings DEFAULT CONFIGURATION The factory defaults may be restored by using the WinDis...

Страница 15: ...ndary DNS Devices which have been assigned a fallback IP address of 169 254 xxx xxx will be displayed in the main WinDiscovery window with RED text indicating a problem with the configuration NTP CLIE...

Страница 16: ...Driver First power on the CLDNTD12 Next use a USB cable not supplied and connect to the PC The Windows Plug and Play manager will detect a new USB device and request device drivers If Windows is unabl...

Страница 17: ...u click Discover all devices accessible on the network will announce their presence and the status bar will display the count of devices found When complete a list of device families and groups will b...

Страница 18: ...r a unique password for every device to change the factory default password public A password is one to eleven characters and is case sensitive For added password strength you should use a combination...

Страница 19: ...window figures page 13 The tab lists whether or not the server and or client are enabled and various stats about each RESET DEVICE BUTTON This button brings up the Are you sure window Press the Yes b...

Страница 20: ...Broadcast or Multicast services to receive Time Code The NTP button and window are detailed on page 13 The Display Properties button and window at left permits the user to change the brightness of the...

Страница 21: ...ed or when a network connection to an Time Code server is not available SET PASSWORD See page 18 RESET DEVICE See page 19 under Properties Button INSTALL NEW OPTION Paste the Option Key you receive he...

Страница 22: ...device based on an automatically generated electronic query or NTP time request The Unicast method is supported simultaneously when either the Broadcast or Multicast modes are selected Setting up to...

Страница 23: ...ice is set to use DHCP and no DHCP server can be found The timeout before doing a soft restart is not less than ten minutes Note Several factors can increase the time between these soft restarts 1 The...

Страница 24: ...e and click OK to close the window Changes are applied when you click OK Daylight Saving Time Configure and or enable the daylight saving function by clicking the Daylight Saving Time button North Ame...

Страница 25: ...Temperature and Humidity Operating temperature 32 to 140 F 0 to 60 C Relative Humidity 0 to 90 non condensing Storage Temperature 40 to 185 F 40 to 85 C Physical Size Width Height Depth Weight Materia...

Страница 26: ...network device is on the same physical network as the computer from which you are running WinDiscovery If the computer is separated from the device by a router or a firewall it is likely that the rou...

Страница 27: ...In some cases the device may not be discovered and displayed in the WinDiscovery device tree In others previously discovered devices may no longer be accessible or responding Click Discover again and...

Страница 28: ...reate an IP address conflict The device will reset its address to one within the link local address space 169 254 xxx xxx If you see that the IP address starts with 169 254 obtain a new IP address for...

Страница 29: ...T configuration relative to the manually entered time 6 The NTP time server s is not available or the NTP server being used has the incorrect UTC time Verify the NTP time server s are available and is...

Страница 30: ...clock has a stainless steel case a cleaner and polish designed for use on stainless steel is recommended Use a recommended product to maintain and protect the stainless steel finish while resisting w...

Страница 31: ...se abrasive or highly alkaline cleaners Don t use paper towels paper products rayon or polyester cloths to clean or dry the lens Don t scrape the lens with squeegees razor blades or other sharp instru...

Страница 32: ...tions MASTERCLOCK makes no other warranty either expressed or implied with respect to this product MASTERCLOCK specifically disclaims the implied warranties of merchantability of fitness for a particu...

Страница 33: ...horized to carry out maintenance on this device Read this User s Manual carefully and follow the correct procedure when setting up the device Do not open your Masterclock product or attempt to disasse...

Страница 34: ...pliance and recycle program please visit http www masterclock com rohs_compliance php Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this d...

Страница 35: ...est service in the fastest manner We apologize for any inconvenience that the need for repair may cause you We hope that our rapid service meets your needs If you have any suggestions to help us impro...

Страница 36: ...Masterclock www masterclock com 36...

Отзывы: