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SPA TROUBLE SHOOTING GUIDE

NOThINg ON The Spa OpeRaTeS-

1.

Check the control panel display for any messages. If there is a message, refer to the diagnostic sec-
tion on that model spa. There you will find the meaning of the message and what action is to be
taken.

2.

If there is no message on your control panel, check and reset the GFCI and house breaker.

48

DO NOT DIVE.

* The GFCI should be located in a weather proof box close to the spa,

but no closer than 5 ft.

If the spa does not respond, contact your local service company.

pUmp(S) dO NOT OpeRaTe -

1.

Press the “jets” button on your control panel.

If you hear the pumps trying to operate:

A. Check that all the slice valves are open. See photo on page 13.
B. Pump may need to be primed. See page 17.
C. Check that the air controls are open. See photo on page 11.

If you do not hear anything from the pump, contact your local service company.

pOOR JeT peRfORmaNce

1.

Make sure pump is operating

2.

Check that the water level is adequate (up to minimum safe water level side)

3.

Make sure the jets are open and the air controls are open. See page 11.

4.

Check for dirty filters. Clean if necessary.

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Содержание Cape Cod

Страница 1: ...O WNE R S M ANU AL ...

Страница 2: ......

Страница 3: ...ior notice To check on updates or for other information please visit www masterspas com and follow the links to the customer service section Record Of Ownership Name Address City _________________________________________________________ State ______ Zip Phone ______ ________ __________ Date Purchased ______ ______ _______ Model _________________________________ Serial Dealer Name Service Tech Rep ...

Страница 4: ...r Spa 26 Down East Spas Specifications 27 Down East Controls 28 43 Main Menu 28 Fill It Up 29 Spa Behavior 30 Temperature and Temp Range 31 Mode Ready and Rest 32 Mode Show and Set Time of Day 33 Flip Invert Display 33 Restricting Operation 34 Unlocking 34 Hold Stand By 35 Adjusting Filtration 36 Preferences 37 General Messages 38 Heater Related Messages 39 Sensor Related Messages 40 Miscellaneous...

Страница 5: ...The sign should be mounted with screws or another type of permanent fastener Additional or replacement signs can be obtained from your dealer or direct from the factory Introduction It s time to relax You now have your very own portable spa by Master Spas Inc By fully understanding the operation of each of the features of your new Master Spa you will be assured of many years of hassle free hot wat...

Страница 6: ...to connect a minimum 6 AWG 13 302mm2 solid copper conductor between this unit and any metal equipment metal enclosures of electrical equipment metal water pipe or conduit within 5 feet 1 5m of the unit For cord connected convertible units DANGER Risk of injury a Replace damaged cord immediately b Do not bury cord c Connect to a grounded grounding type receptacle only For units intended for indoor ...

Страница 7: ...nsure that children cannot use this spa unless they are supervised at all times DANGER Risk of Injury The suction fittings in this spa are sized to match the specific water flow created by the pump Should the need arise to replace the suction fittings or the pump be sure that the flow rates are compatible Never operate spa if the suction fittings are broken or missing Never replace a suction fitti...

Страница 8: ... spa f Persons using medication should consult a physician before using a spa since some medication may induce drowsiness while other medication may affect heart rate blood pressure and circulation For spas with a gas heater WARNING Risk of Suffocation This spa is equipped with a gas heater and is intended for outdoor use only unless proper ventilation can be provided for an indoor installation HY...

Страница 9: ...ry and injuries WARNING People with infections sores or the like should not use the spa Warm and hot water temperatures may allow the growth of infectious bacteria if not properly dis infected CAUTION Safe temperatures for swimming or aquatic exercise is around 80 F CAUTION Risk of Electrical Shock Do not leave audio compartment open Audio controls are not to be operated while inside the spa CAUTI...

Страница 10: ...provided in the electric supply service panel with a continuous copper wire equivalent in size to the circuit conductors supplying this equipment At least two lugs marked Bonding Lugs are provided on the external surface or on the inside of the supply terminal box or compartment To reduce the risk of electric shock connect the local common bonding grid in the area of the spa to these terminals wit...

Страница 11: ...iliser une cuve de relaxation Warning To avoid injury exercise care when entering or exiting the spa or hot tub Avertissement Pour éviter des blessures user de prudence en entrant dans une cuve de relaxation et en sortant Warning Do not use drugs or alcohol before or during the use of a spa or hot tub to avoid unconsciousness and possible drowning Avertissement Pour éviter l évanouissement et la n...

Страница 12: ... accordance with manufacturer s instruction Attention La teneur de l eau en matiéres dissoutes doit être conforme aux directives du fabricant Hyperthermia occurs when the internal temperature of the body reaches a level several degrees above the normal body temperature of 37 C The symtoms of hyperthermia include drowsiness lethargy and an increase in the internal temperature of the body The effect...

Страница 13: ...of your spa You may increase or decrease the force of your jets by opening or closing the air control valves Typically one dial controls the air to water ratio and mix to one group of jets When not in use the air controls should be kept in the closed position as air bubbles tend to cool the water Your new Master Spa features a variety of jet styles All jets regardless of style return the water to ...

Страница 14: ...topside control panel You can access the drain by unscrewing the corner screws and removing the corner panel Grasp the drain cap and pull the assembly out all the way Unscrew the cap then push the assembly back in half way to start the flow of water Attach a garden hose if desired Draining times may vary by model using the external hose bib A sump pump may also be used to drain the spa quickly NOT...

Страница 15: ... model NOTE Slice valves must be completely open during normal operations 16 MAIN PUMP These pumps produce water flow through the main spa jets The pumps are activated by pressing the Jets and Aux buttons 17 CIRCULATION PUMP This produces water flow through the heater in the spa and provides the water flow necessary to actuate the ozone generator This fractional HP pump runs 24 hours a day for eff...

Страница 16: ... equipment pack to allow connection to local ground points The ground wire must be at least 8 AWG copper wire and must be connected securely to a grounded metal structure such as a cold water pipe All Master Spas equipment packs are wired for 240 VAC only The only electrical supply for your spa must include a 50 AMP switch or circuit breaker to open all non grounded supply conductors to comply wit...

Страница 17: ...l NOTE For a 240 V dedicated hook up the white neutral wire is not required between the G F C I and the system box GRN GRN GROUND RED HOT BLK HOT BLK HOT RED HOT RED HOT WHT NEUTRAL WHT WHT BLK HOT GRN GROUND TB1 IDF00007 mac 6 17 97 Actual wiring of GFCI will vary by manufacturer of GFCI The GFCI shown is a Square D Improper wiring of GFCI may result in permanent damage to spa system box Repair r...

Страница 18: ...r surface is adequate for supporting a spa Be sure to locate your spa so that equipment remains above grade and is not subject to flooding The equipment side s of the spa must be accessible in the event that future service is needed Periodical maintenance checks require entry into the equipment bay When possible it is wise planning for the future to leave 2 feet of access to all sides of the spa i...

Страница 19: ...ter area 5 Turn the power on to the spa Spa will go through its priming mode This lasts approximately 5 minutes 6 Be sure the jets in your spa are open by turning the face of the jet 7 It may be necessary to bleed air from the pump s on your spa if after start up your spa pumps do not operate Due to the nature of water flow and hydro therapy pumps please be advised that air locking of pumps may oc...

Страница 20: ...eye skin irritation rapid chlorine or bromine loss and total alkalinity destruction With high pH the results can be cloudy water eye skin irritation scale formation and poor chlorine or bromine efficiency 5 Shocking This is when you add either extra chlorine superchlorinate by raising the chlorine level above 8 ppm or add a non chlorine shock potassium monoperoxysulfate or potassium monopersulfate...

Страница 21: ...d by the water i e Like what hap pens when you put sugar in coffee or tea 10 Useful life of water in days Water should be drained at least once every 180 days Useful life may vary by usage and bather load 11 Defoamer Foaming may be caused by body oils cosmetics lotions surface cleaners high pH or algeacides as well as other organic materials Low levels of calcium or sanitizer can also cause foamin...

Страница 22: ...t for pH and adjust if necessary to within the 7 2 and 7 8 range using the pH alkalinity increaser or decreaser 1 2oz at a time Wait 15 minutes retest and adjust if necessary The pump should be running on high speed during this time without air controls open 8 Add the sanitizer of choice following label directions If chlorine is used broadcast the recommended amount across the surface of the water...

Страница 23: ...owing the label directions 5 Use a small amount of defoamer only if necessary Day Two Skip Day Three 1 Test and adjust total alkalinity if necessary to between 80 and 150 ppm using the pH alkalinity increaser or decreaser 1oz at a time Wait 15 minutes retest and adjust if necessary The pump should be running on high speed during this time with the air controls closed 2 Test and adjust the pH if ne...

Страница 24: ...ections A spa should be shocked at least once a week even if it is not used If using chlorine as the sanitizer the spa should be shocked whenever a free chlorine reading of 1 to 3 ppm cannot be obtained without raising the total chlorine level above 5 ppm Always shock a spa after any heavy bather load 5 Check filter cartridge and clean if necessary Clean with cartridge filter cleaner following lab...

Страница 25: ...ation inadequate filtration Water chemistry Adjust chemistry levels not balanced Suspended particles or Add spa clarifier see dealer organic materials Old water Change spa water Scum Ring Around Spa Build up of oils dirt and Wipe off with a clean towel organic elements Eye Skin Irritation Unsanitary water Shock spa with non chlorine shock Free chlorine level Allow level to drop below 5 ppm above 5...

Страница 26: ...r and possible corrosion of plumbing and fittings may also occur 2 Heat Heat causes much quicker evaporation and also will cause minerals and metals to precipitate out of solution 3 Air Dust and airborne dirt particles are introduced into the spa 4 Environment The environment surrounding the spa can also impact the water quality Items such as pollen grass sand dirt lawn fertilizer airborne dust in...

Страница 27: ...extend the life of the spa equipment Your filter elements should be cleaned on a regular basis once a month on average with normal usage With heavy use the filters may need to be cleaned more often Turn off the spa before servicing filters Never leave to the spa running when removing the filters Debris can be pulled into the plumbing system and cause unwarranted damage Remove filter element s With...

Страница 28: ...f your unit 3 Remove access panels from equipment area 4 Loosen all pump unions 5 Remove winterizing plug from face of the pump s where applicable 6 Using your shop vac in a blowing mode insert the hose into the nozzle of each jet and blow the trapped water from the lines into the interior of the spa 7 After this is completed use the shop vac to remove any standing water in the spa and in the equi...

Страница 29: ...5lbs 2 41 4115lbs Exeter 84 x 84 x 36 240V 50A 410 gallons 705lbs 2 43 3985lbs Windsor 94 x 94 x 36 240V 50A 510 gallons 760lbs 2 49 4840lbs Windsor STS 94 x 94 x 36 240V 50A 510 gallons 790lbs 2 48 4870lbs Portsmouth 94 x 94 x 36 240V 50A 485 gallons 750lbs 2 52 4630lbs East 120 x 94 x 39 240V 50A 620 gallons 970lbs 2 55 Hampton 6135lbs 27 DO NOT DIVE NOTE For spas equipped with a 24 circulation ...

Страница 30: ...n while the numbers are flashing will enter the menus The menus can be exited with certain button presses Waiting for 10 seconds will return the panel to normal operation and a display of spa status Main Screen P SET RANGE SET While the Temperature is still flashing press Light SET RANGE READY RANGE FLTR1 Main Screen READY RANGE FLTR1 SET READY SET 1 2 Power up Screens After the startup sequence o...

Страница 31: ...switch to high speed Also push the Pump 2 or Aux button if you have a 2nd pump to turn it on The pumps will now be running in high speed to facilitate priming If the pumps have not primed after 2 minutes and water is not flowing from the jets in the spa do not allow the pumps to continue to run Turn off the pumps and repeat the process Note Turning the power off and back on again will initiate a n...

Страница 32: ... turns on automatically it cannot be deactivated from the panel however the high speed may be started Filtration and Ozone Pump 1 low and the ozone generator if so equipped will run during filtration The system is factory programmed with one filter cycle that will run in the evening assuming the time of day is properly set when energy rates are often lower The filter time and dura tion are program...

Страница 33: ...up arrow and the Low Range designated in the display by a down arrow These ranges can be used for various reasons with a common use being a ready to use setting vs a vacation setting The Ranges are chosen using the menu structure below Each range maintains its own set temperature as programmed by the user This way when a range is chosen the spa will heat to the set temperature associated with that...

Страница 34: ...p 1 Low will run until set temperature is reached or 1 hour has passed After 1 hour the System will revert to Rest Mode This mode can also be reset by entering the Mode Menu and changing the Mode READY SET SET REST READY Mode will allow the spa to Poll and determine a need for heat The panel will maintain a current temperature display REST Mode will not Poll and will only heat during filter cycles...

Страница 35: ... press Light repeatedly until TIME appears in the LCD SET RANGE Main Screen READY RANGE FLTR1 Main Screen READY RANGE FLTR1 Approx 10 sec or Main Screen READY RANGE FLTR1 Approx 10 sec or Indicates Flashing or Changing Segment Key A temperature button used for Action Light or dedicated Choose button depending on control panel configuration Waiting time varies depending on function Approx 10 sec or...

Страница 36: ...will remain on the display for 3 seconds and then revert to the normal display When the Temperature is locked the panel will display the Set Temperature by pressing a Temperature Button as ususal LOCK will appear if an attempt to reset the temperature is made with a subsequent button press Adjustable settings in the menus are also locked Other function buttons will operate normally Panel Locked Te...

Страница 37: ...s Flashing or Changing Segment Key A temperature button used for Action Light or dedicated Choose button depending on control panel configuration Waiting time varies depending on function OR While the Temperature is still flashing press Light repeatedly until HOLD appears in the LCD SET RANGE Main Screen READY RANGE FLTR1 Main Screen READY RANGE FLTR1 Approx 10 sec Main Screen READY RANGE FLTR1 Ap...

Страница 38: ...r Action Light or dedicated Choose button depending on control panel configuration Waiting time varies depending on function Sets Filter 1 lenght in hours Sets start hour Selects minutes Selects part of an hour SET FLTR1 P SET FLTR1 P SET FLTR1 P Sets 15 minute increments SET FLTR1 P FLTR1 FLTR1 SET FLTR1 SET FLTR1 SET FLTR1 Shows flashes start time FLTR1 to show RUN HRS to show F1 ENDS xx xx Sets...

Страница 39: ... Toggle 12 hour clock and 24 hour clock SET SET Press Light To show first item in Preferences menu F C for 12 24 Press Light for REMINDERS While the Temperature is still flashing press Light repeatedly until PREF appears in the LCD SET RANGE Main Screen READY RANGE FLTR1 To next item in Main Menu UTIL To next item in Main Menu UTIL Indicates Flashing or Changing Segment Key A temperature button us...

Страница 40: ...tself when Priming Mode is exited Water Temperature is Unknown After the pump has been running for 1 minute the temperature will be displayed Too Cold Freeze Protection A potential freeze condition has been detected or the Aux Freeze Switch has closed and all pumps are activated All pumps are ON for at least 4 minutes after the potential freeze con dition has ended or when the aux freeze switch op...

Страница 41: ...the heat away from the heating element and the heater has been disabled See Flow Related Checks below After the problem has been resolved you must press any button to reset and begin heater start up Heater may be Dry dr Possible dry heater or not enough water in the heater to start it The spa is shut down for 15 min Press any button to reset the heater start up See Flow Related Checks below Heater...

Страница 42: ...The temperature sensors ARE out of sync The Sensor Balance is Poor fault has been established for at least 1 hour Call for Service Sensor Failure A temperature sensor or sensor circuit has failed Call for Service No Communications The control panel is not receiving communication from the System Call for Service MISCELLANEOUS MESSAGES This message can be reset from the topside panel with any button...

Страница 43: ...ry Error Contact your dealer or service organization if this message appears on more than one power up Memory Failure Clock Error Contact your dealer or service organization Configuration Error Spa will not Start Up Contact your dealer or service organization A Pump Appears to be Stuck ON Water may be overheated POWER DOWN THE SPA DO NOT ENTER THE WATER Contact your dealer or service organization ...

Страница 44: ... Check sanitizer level and other water chemistry with a test kit and adjust with the appropriate chemicals Appears on a regular schedule i e every 30 days Clean the filter media as instructed by the manufacturer See HOLD on page 35 Appears on a regular schedule i e every 30 days The GFCI is an important safety device and must be tested on a regular basis to verify its reliability Every user should...

Страница 45: ...tioned for maximum life Alternates with temperature or normal display Appears on a regular schedule i e every 180 days Wood skirting and furniture should be cleaned and conditioned per the manufacturers instructions for maximum life Alternates with temperature or normal display Appears on a regular schedule i e every 365 days Filters should be replaced occasionally to maintain proper spa function ...

Страница 46: ...first lowering the digital TV is not covered by the spa warranty To lift and lower your Windsor TV follow these simple instructions To lift press and hold round button next to the TV until the TV raises completely To lower the television press down on the top of the television until it stops and is completely hidden in the acrylic shell Press straight down when lowering lift to avoid damage to the...

Страница 47: ...nection to your STS Note Due to the brightness of daytime light it may be difficult to view the TV during daytime hours Please consider this when placing your spa outdoors It also may be difficult to operate the dolphin remote due to UV rays WARNING Never remain in your spa longer than 15 minutes per session when the water temperature is above 98 F If you wish to spend more time in your spa whethe...

Страница 48: ...ocking station OFF with the on off button inside the door the red LED should not be illuminated when power is OFF 2 Press the red POWER button on the remote 3 Turn the docking station ON with the on off button inside door the red LED will illuminate when power is ON 4 Press and hold the MODE button on the top right corner Hold for 10 seconds 5 The remote s LCD should read WELCOME or show a mode po...

Страница 49: ...teps above to pair synchronize before normal usage i If your music player is not an iPod you will not be able to control track or receive track information i In order to prolong remote battery life the LCD will shut off after 20 seconds if no other button is pressed To turn remote back on press any button once and then press the command desired CAUTION Risk of Electric Shock Do not leave compartme...

Страница 50: ...f the spa does not respond contact your local service company PUMP S DO NOT OPERATE 1 Press the Jets button on your control panel If you hear the pumps trying to operate A Check that all the slice valves are open See photo on page 13 B Pump may need to be primed See page 17 C Check that the air controls are open See photo on page 11 If you do not hear anything from the pump contact your local serv...

Страница 51: ...er icon If the light is on or the indicator icon is moving the spa should be heating Wait a reasonable amount of time approximately 1 hour to see if the water temperature is changing 6 Check to make sure that the pump is primed and all slice valves are open 7 Reset power to the spa at GFCI breaker 8 If spa is still not heating contact your dealer for service GFCI IS TRIPPING A ground fault circuit...

Страница 52: ...ineral deposits and grit sand that may get into the internal parts of the diverter valve it may become hard to turn or freeze up completely In this case it is necessary to remove the handle and cap of the diverter valve Before proceeding make sure the power to the spa is turned off Turn the cap piece counter clockwise It may be necessary to put a clean rag over the cap and turn it with a wrench On...

Страница 53: ...ter will drip from the drain during the transition This is normal 51 DO NOT DIVE Spa Drain REPLACING YOUR LIGHT BULB NON L E D If your light bulb goes out it is very easy to replace Use a 12 volt 6 watt bulb that should be available through your dealer First make sure the power to the spa is off You can access the spa light fitting by removing the spa panel Once the panel is removed unfasten the b...

Страница 54: ... 3 BLOCKS BETWEEN COVER AND SPA THIS ALLOWS FOR ADEQUATE VENTILATION OF COVER AND SPA NOTE The cover warranty is provided through the cover manufacturer and not through Master Spas You will need to mail the cover warranty back to the cover manufacturer CARE OF YOUR SPA CABINET Your DuraMaster Polymer Skirt Master Select Skirt or Dreamstone Skirt is a maintenance free skirt No conditioning is neces...

Страница 55: ...D 53 DO NOT DIVE DATE Drain Clean Spa Clean Filter Cartridges Soak Filter Cartridges in Solution Change ECO PUR Element Every 180 Days Test GFCI Clean and Condition Spa Cover Miscellaneous Service DATE DATE DATE DATE DATE DATE DATE ...

Страница 56: ...SPA CARE AND MAINTENANCE RECORD 54 DO NOT DIVE DATE DATE DATE DATE DATE DATE DATE DATE DATE DATE DATE DATE DATE ...

Страница 57: ...SPA CARE AND MAINTENANCE RECORD 55 DO NOT DIVE DATE DATE DATE DATE DATE DATE DATE DATE DATE DATE DATE DATE DATE ...

Страница 58: ...SPA CARE AND MAINTENANCE RECORD 56 DO NOT DIVE DATE DATE DATE DATE DATE DATE DATE DATE DATE DATE DATE DATE DATE ...

Страница 59: ......

Страница 60: ...urer of spas and related products and we stand behind every product we produce pursuant to those representations which are stated in our written limited warranty your dealer is an independent business person or company and not an employee or agent of Master Spas Inc We cannot and do not accept any responsibility or liability for any other representations statements or contracts made by any dealer ...

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