14
Checklist
Problems
Possible Cause
Solutions
Burner won’t light after pushing and turning the
knobs
Electrode deposited with cooking residue
Use clean swab and alcohol to clean
Electrode damaged
Replace
Electrode wires are loose or discounted
Reconnect or replace with new Electrode assembly
with wires
Orifice blocked
Check the orifice for blockage
Wire is shorting
Replace with new Electrode assembly with wires
Burner can’t light by match
No gas
Open the LP tank valve
Gas flow is not smooth
Clear burner tubes
Incorrect assembly between burner and valve
Re-assemble
Yellow or orange flames, with gas order
Incomplete combustion
1. Check the burner inlet for obstruction such as
spiders
2. Check air shutter for correct adjustment
3. Check for the source
Low heat with knob in “Hi” position
Gas hose bent or kinked
Straighten
Burner or orifice blocked
Clear
Low gas pressure
Check Cylinder/ Regulator (refer to pg. 12)
Grill not preheated
Preheat the grill for 15 minutes
Flare up
Excessive meat fat
Cut off fat before grilling
Over high temperature
Adjust
Grease deposit
Clean
Flame out
Over high winds
Find a less windy place
Flame lifting
Over high gas pressure
Call the gas dealer
Flashback
Burner port blocked
Clean
Grease fire
Grease accumulated in food
Turn off knobs, LP tank valve, leave lid open, let fire
burn out. Clean the grill when cool.
Spider and Insect warning!
Spiders and insects can nest in the burners of the grill and cause
the gas to flow from the front of the burner. This is a very dangerous
condition, which can cause a fire to occur, thereby damaging the
grill and making it unsafe to operate.
When to look for spiders
You should inspect the burners at least once a year or immediately
after any of the following conditions occur:
1. The smell of gas in conjunction with the burner flames
appearing yellow.
2. The BBQ does not reach temperature.
3. The BBQ heats unevenly.
4. The burners make popping noises.
Before calling for service
If the grill does not function properly, use the following checklist
before contacting your dealer for service.
Appliance approved outdoor use only
USE ONLY THE 5/8” x 18 GAS CONNECTION HOSE AND
REGULATOR PROVIDED!
If a replacement is necessary, please contact either our Masport
Customer Service Department or your local dealer.
The use of unauthorised parts can create unsafe conditions and
environment.
Refer to your Masport warranty card for warranty information.
Storage of the grill
1. Clean the BBQ.
2. Store the BBQ outdoors in a dry, well ventilated area and out of
reach of children when LP tank is connected to the grill.
3. Store the BBQ indoors ONLY after the LP tank is turned off and
removed, the LP tank must be stored outdoors, out of reach
of children, NEVER store the tank in a building, garage or any
other enclosed area.
4. If using a cover for your barbecue, check your BBQ every few
weeks.
Troubleshooting
