HAVE A QUESTION? WE’RE HERE TO HELP! 1-866-766-9563
SNOW JOE
®
+ SUN JOE
®
CUSTOMER PROMISE
ABOVE ALL ELSE,
Snow Joe
®
+ Sun Joe
®
are dedicated to you, our customer. We
strive to make your experience as pleasant as possible. Unfortunately, there are times
when a product does not work or breaks under normal operating conditions. We think
it’s important that you know what you can expect from us. That’s why we created the
Snow Joe
®
+ Sun Joe
®
promise.
OUR PROMISE:
Snow Joe
®
+ Sun Joe
®
warrant new products for two years from the
date of purchase. If your product does not work, or there’s an issue with a specific
part, we will fix this by either sending you a free replacement part or by sending you a
new or comparable product at no charge. How cool is that! Before you know it, you’ll
be back in action cutting, sawing, mowing, washing and…?
PRODUCT REGISTRATION:
Snow Joe
®
, LLC (“Snow Joe
®
+ Sun Joe
®
”) strongly encourages you to register your
purchase. You can register online at
snowjoe.com/ProductRegistration
. Failure
to register your product purchase will not diminish your warranty rights. However,
registering your purchase will allow Snow Joe
®
+ Sun Joe
®
to better serve you with
any of your customer service needs.
WHO CAN SEEK WARRANTY COVERAGE?
This Warranty is extended by Snow Joe
®
+ Sun Joe
®
to the owner of this new product
for residential and personal household use only. This Warranty does not apply to
products used for commercial, rental or re-sale purposes. Should ownership of
this product change during the 2-year period, please update the product’s owner
information at
snowjoe.com/ProductRegistration
.
WHAT IS COVERED?
Snow Joe
®
+ Sun Joe
®
warrants to the owner that if this product fails within 2 years
from the date of purchase due to a defect in material or workmanship or as a result of
normal wear and tear from ordinary household use, Snow Joe
®
+ Sun Joe
®
will send
a replacement part or product, as needed, free of charge and with free shipping to
the original purchaser.
If, in Snow Joe
®
+ Sun Joe
®
’s sole discretion, the failed product cannot be repaired
with a part, Snow Joe
®
+ Sun Joe
®
will elect to either (A) send a new product at no
charge and with free shipping or (B) refund the full purchase price to the owner.
WHAT IS NOT COVERED?
This Warranty does not apply to products that have been used commercially or in
non-household applications. This Warranty does not cover cosmetic changes that
do not affect performance.
This Warranty is only valid if the product is used and maintained in accordance with
the instructions, warnings and safeguards contained in the owner’s manual. Snow
Joe
®
+ Sun Joe
®
will not be responsible for the cost of any unauthorized warranty
repairs. This warranty does not cover any cost or expense incurred by the purchaser
in providing substitute equipment or service during reasonable periods of malfunction
or non-use of this product while waiting for a replacement part or unit under this
warranty. Wearing parts like belts, augers, chains and tines are not covered under this
warranty, and can be purchased at
snowjoe.com
or by calling
1-866-SNOWJOE
(1-866-766-9563)
. Batteries are covered in full for 90-days from the date of purchase.
Repair, replacement or refund of the purchase price are the exclusive remedies of
purchaser and the sole liability of Snow Joe
®
+ Sun Joe
®
under this warranty. No
employee or representative of Snow Joe
®
+ Sun Joe
®
is authorized to make any
additional warranty or any modification to this warranty which may be binding upon
Snow Joe
®
+ Sun Joe
®
. Accordingly, purchaser should not rely upon any additional
statements made by any employee or representative of Snow Joe
®
+ Sun Joe
®
. In no
event, whether based on contract, indemnity, warranty, tort (including negligence),
strict liability or otherwise, shall Snow Joe
®
+ Sun Joe
®
be liable for any special,
indirect, incidental, or consequential damages, including, without limitation, loss of
profit or revenue.
Some states do not allow limits on warranties. In such states, the above limitations
may not apply to you.
Outside the USA, other warranties may apply.
