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HOW TO OBTAIN SERVICE
If your system is malfunctioning, check the support section of our website. You may find that the
solution to your problem is something you can resolve yourself. If you need to send it in, there is
no need to contact our office. Getting repairs made is as simple as going to our website,
MarCumTech.com clicking the support tab and then filling out the MarCum Warranty Claim.
If your system is under warranty, be sure to attach a picture/scan of your proof of purchase with
date included. If your system is out of warranty, we have a flat rate fee that will cover the cost of
repairs, including parts and labor. You will find the non-warranty claim on our support site.
Once you have completed and submitted a claim form, package the unit as described on the
website and ship it to us.
Some people are more comfortable calling for shipping instructions. During peak ice season, we
sometimes receive a high volume of calls, making it impossible to get to all customers who
phone in. For this reason, strongly consider using the on-line forms at www.MarCumTech.com/-
support or using the "Live Chat" option.
OUR ADDRESS:
MARCUM TECHNOLOGIES
ATTN: SERVICE DEPT.
3943 QUEBEC AVE NORTH
MINNEAPOLIS, MN 55427
Please send your email inquiries to [email protected]
If you are unable to use email or Internet, you may call us at 763-512-3987.
Our office hours are Monday – Friday, 8 – 4 Central Time.
International callers may use 888-778-1208.
The customer is responsible for shipping costs associated with returning the system to MarCum
Technologies. MarCum will pay for shipping the repaired system back to the customer while it is
still under warranty. All out of warranty services will be charged a fee for service and shipping
which must be paid in advance. The system should be securely packed and shipped “prepaid
freight” and insured to MarCum Technologies. It is the customer’s full responsibility to track their
products sent out in the mail or other forms of delivery service. MarCum Technologies will not be
liable for packages lost in route to us. Unless specified otherwise, do not include batteries or
other accessories when returning the product for repair. MarCum Technologies will not be
responsible for lost or damaged accessories. Turnaround time can vary, on average it is about 1
week.
www.MarCumTech.com
