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13. Diagnostic aid
Symptoms
Probable/Likely cause
Solution
The motor doesn’t work
Connection problem to the
power supply
Check the connection to the
power supply (chapter 6.3)
Learning not done
Do a learning (chapter 9.)
The door closes when we
request it to open
Put the motor in the other way
Turn on the switch 2 and do
another learning
The door opens after a
closure
There is an obstacle
Remove the obstacle
Learning problem
Do another learning (chapter 9.)
The learning is done, and the
door doesn’t open with a
wired button
Wrong command connection
Check the command connection
(chapter 6.)
Learning problem
Do another learning (chapter 9.)
The learning is done, and the
door
doesn’t open with a
radio command
Defective battery
Check the command battery and
change it if necessary
Learning problem
Do another learning (chapter 9.)
Peering problem
Peer the transmitter once more
(chapter 9.)
The door hardly opens
Wrong mounting of the door
Check the mounting of the door.
The door must be able to move
manually easily
Motor speed is too slow
Adjust door speed with the
mobile app
Problem with a smartphone
Peering problem
Do another peering or check the
help section in the application
The door doesn’t close
Nothing is connected to
security inputs
Add a security cell or put the
shunt (chapter 6.)
