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5. GENERAL WARRANTY TERMS
Only genuine spare parts for the machines manufactured by Mandam can
ensure long-lasting and efficient operation. The parts for all machines
manufactured by Mandam can be purchased in our dealer network or
directly from the manufacturer.
The warranty covers defects and damage arising from the manufacturer’s fault caused
by material defects, improper processing or assembly. The manufacturer, under the
granted warranty, shall be obliged to the following actions, wherein the scope and
total cost of a warranty repair shall be agreed between the Manufacturer and the other
Party in each case:
repair the claimed equipment free of charge,
provide the User with new, properly manufactured parts free of charge, incur the cost
of labour and transport,
replace the complete equipment by a defect-free unit if the actions stated in (a) and (b)
are not successful in ensuring a proper operation of the equipment.
Warranty servicing is performed by the Manufacturer or the assigned warranty service
provider.
The User shall report a warranty claim immediately, at the latest within 14 days after
the occurrence of a defect.
The warranty period shall be extended by the period of servicing such equipment.
The Manufacturer will not accept any warranty claims if the equipment has been
modified or repaired without the Manufacturer’s knowledge or improperly stored,
maintained or operated.
If the User finds that the executed warranty service is insufficient, the User has the
right to request the Seller to examine the issue with the participation of an expert to be
assigned by both parties.
