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55

TROUBLESH MAINTENANCE

TROUBLESHOOTING

PROBLEM

SOLUTION

The camera feed does not
appear in the viewport on the
New Scan screen

1.

Restart the MakerBot Digitizer, reboot your
computer and make sure the USB cable is
connected to both the computer and the
MakerBot Digitizer.

2.

Choose Restart Background Service from
the Services menu to restart Conveyor, the
service that handles the MakerBot Digitizer’s
connection to your computer.

3.

If the camera feed still does not appear,
contact MakerBot Support by emailing
[email protected]

The point cloud does not build
during a scan

No points appearing in the viewport during a
scan is a sign that the camera is not gathering
any data. Check to ensure that the lasers are
projecting red light onto your object, and make
sure that the camera filter is positioned over the
camera lens.

If the lasers are functioning and the camera
filter is in the correct position, please
contact MakerBot Support by emailing
[email protected]

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Содержание Digitizer

Страница 1: ...USER MANUAL ...

Страница 2: ......

Страница 3: ...Digitizer Placement Install MakerWare for Digitizer Calibration Set Preferences 3 SCANNING Scanning 101 Scanning an Object Post Scan Steps 4 TROUBLESHOOTING AND MAINTENANCE Troubleshooting Maintenance 5 REFERENCE Specifications Menu Functions Glossary Contact Us 6 TERMS TABLE OF CONTENTS V 2 04 06 18 22 24 25 28 30 31 34 36 38 45 52 54 58 62 64 66 68 70 72 48 ...

Страница 4: ...1 Welcome to the Leading Edge of the Next Industrial Revolution Let s Get Started ...

Страница 5: ...ration the scan process requires just two clicks and you ll have a complete watertight 3D model in as little as 12 minutes Not everything will scan perfectly we still have to abide by the laws of physics Read through this manual and check makerbot com digitizer so that you understand how the technology works and how to get good results People who own MakerBot Desktop 3D Printers tend to see the wo...

Страница 6: ...ed to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help You may also find helpful the following book...

Страница 7: ...ove 32 C or below 0 C Do not store the MakerBot Digitizer in areas where temperatures exceed 32 C or fall below 0 C Important safety information is contained in this manual Please read the following messages thoroughly before using the MakerBot Digitizer Desktop 3D Scanner To use the MakerBot Digitizer safely adhere to the following guidelines Do not touch the camera filter or camera lens oil or s...

Страница 8: ...eded when viewing a laser with the naked eye or with the aid of typical magnifying optics Wavelength Total Laser Power per laser Number of Lasers Laser Power for Classification Mode of Operation Beam Diameter Divergence 650nm nominal 3 5mW 2 300μ W CW continuous wave 5mm 1 Radian x 5mRadian Warning The laser is never to be operated if the unit is defective or the cover seal or output lens is damag...

Страница 9: ...ce on your MakerBot Digitizer s lasers may only be performed by authorized factory trained technicians To report a problem with your MakerBot Digitizer or to arrange for service email support makerbot com All maintenance tasks for the MakerBot Digitizer must be performed with the power turned off UNDERSIDE OF THE MAKERBOT DIGITIZER Service ...

Страница 10: ...appareil il est conseillé à l utilisateur d essayer de corriger les interférences à l aide d une ou plusieurs des mesures suivantes Réorienter ou repositionner l antenne de réception Augmenter la distance existant entre l appareil et le récepteur Connecter l appareil à une prise d un circuit électrique différent de celui auquel le récepteur est connecté Contacter le revendeur ou un technicien radi...

Страница 11: ...res à 0º C N entreposez pas le scanner dans des endroits où les températures dépassent 32º C ou tombent en dessous de 0º C Ce manuel contient des renseignements importants sur la sécurité Veuillez lire attentivement les messages suivants avant de faire fonctionner le MakerBot Digitizer Pour utiliser le MakerBot Digitizer en toute sécurité respectez les lignes directrices suivantes Ne touchez pas l...

Страница 12: ...ant standard Longueur d onde Puissance totale du laser par laser Nombre de lasers Puissance du laser pour Classement Mode de fonctionnement Diamètre du faisceau Divergence 650 nm nominale 3 5 mW 2 300 μW CW onde entretenue 5 mm 1 Radian x 5mRadian Avertissement Le laser ne doit jamais être allumé si l unité est défectueuse ou si le couvercle l opercule ou la lentille de sortie sont endommagés Atte...

Страница 13: ...s techniciens agréés formés dans nos usines En outre la garantie de votre scanner pourraît être annulée si vous le modifiez ou si vous en enlevez les couvercles protecteurs ou le boîtier Pour signaler un problème avec votre scanner ou pour demander une réparation envoyez un courrier électronique à support makerbot com Toutes les tâches de maintenance pour le MakerBot Digitizer doivent être effectu...

Страница 14: ...räts festgestellt werden kann kann der Benützer diese Störung durch eine oder mehrere der folgenden Maßnahmen zu beheben versuchen Richten Sie die Empfangsantenne neu aus oder versetzen Sie sie Vergrößern Sie den Abstand zwischen Gerät und Empfänger Schließen Sie das Gerät an den Ausgang eines vom Empfangsgerät separatem Schaltkreises an Kontaktieren Sie den Händler oder einen erfahrenen Radio TV ...

Страница 15: ...wird vermeiden Sie Temperaturen über 32 C oder unter 0 C Bewahren Sie den MakerBot Digitizer nicht an Orten mit Temperaturen über 32 C oder unter 0 C auf Diese Bedienungsanleitung enthält wichtige Sicherheitshinweise Bitte lesen Sie die folgenden Hinweise aufmerksam durch bevor Sie den MakerBotDigitizer in Betrieb nehmen Um den MakerBot Digitizer sicher zu benützen beachten Sie die folgenden Richt...

Страница 16: ... dem Strahl aussetzt Wellenlänge Laser Gesamtleistung pro Laser Anzahl der Laser Laser Leistung zur Klassifizierung Betriebsmodus Strahl Durchmesser Divergenz 650nm nominal 3 5mW 2 300μ W CW Dauerstrich 5mm 1 Radian x 5mRadian Warnung Der Laser darf unter keinen Umständen verwendet werden wenn das Gerät defekt oder die Abdeckung der Verschluss oder die Abschlusslinse beschädigt sind Vorsicht Die V...

Страница 17: ... ausgebildeten Technikern ausgeführt werden Darüber hinaus kann jegliche Manipulation an Ihrem MakerBot Digitizer oder das Entfernen von Schutzabdeckungen oder des Gehäuses die Garantie erlöschen lassen Um ein Problem mit Ihrem MakerBot Digitizer zu melden oder um einen Servicetermin zu vereinbaren schreiben Sie an support makerbot com Alle Wartungsarbeiten für den MakerBot Digitizer muss durchgef...

Страница 18: ...es which can be imported into or modified with most 3D modeling software Before you start using the MakerBot Digitizer let us tell you a little more about how it works and what its capabilities are FRONT VIEW BACK VIEW Turntable Right Laser Adjustment Screws Camera Filter Left Laser Adjustment Screws Camera USB Port Left Laser Aperture Power Input Port Right Laser Aperture Power Switch 1 6 2 7 3 8...

Страница 19: ...WELCOME LET S GET STARTED 19 ABOUT THE MAKERBOT DIGITIZER FRONT VIEW BACK VIEW 1 5 2 4 6 7 8 9 10 3 ...

Страница 20: ... a camera takes a series of photographs 2 MakerWare for Digitizer software takes the photographs of the laser lines and combines them to create a point cloud 3 If a completed scan still needs improvement MakerWare for Digitizer can rescan the object from a different angle and combine the two sets of scan data using MakerBot MultiScan Technology Your final scan will be a manifold 3D mesh that can b...

Страница 21: ...objects Opaque objects DIFFICULT TO SCAN Transparent objects Shiny or reflective objects Very dark objects Fuzzy objects DO NOT SCAN Moving objects Objects that weigh more than 3 kg 6 6 lbs Objects that are larger than a 203 x 203 mm 8 x 8 in cylinder Objects that are smaller than a 50 x 50 mm 2 x 2 in cylinder Tip You can reduce glare on reflective surfaces or lighten dark surfaces by applying co...

Страница 22: ...Setting Up Your MakerBot Digitizer 2 ...

Страница 23: ...In this chapter you will be guided through everything you need to do to set up your new MakerBot Digitizer Desktop 3D Scanner from unpacking it to producing your first 3D scan ...

Страница 24: ...24 ACCESSORY CHECKLIST USB A TO USB B CABLE T15 TORX DRIVER RUBBER TRACTION FEET 1 4 1 1 1 POWER SUPPLY POWER CABLE CALIBRATION TOOL 1 ...

Страница 25: ...he Box Place the MakerBot Digitizer box on a stable surface Cut the tape on both sides of the box as well as the tamperproof sticker located on the front secure tab Remove and open the accessory box Check the contents of this box and make sure it has everything that s listed in the Accessory Checklist ...

Страница 26: ...PACKING YOUR MAKERBOT DIGITIZER Grasp the protective foam packaging at both sides and lift the MakerBot Digitizer out of the box Separate both foam packaging pieces from the MakerBot Digitizer and remove the clear plastic bag 4 Remove Packaging ...

Страница 27: ...BOT DIGITIZER Locate the four rubber traction feet from the accessory box Carefully turn the MakerBot Digitizer upside down and insert one rubber traction foot into each of the four holes on the underside of the MakerBot Digitizer 5 Attach Rubber Traction Feet ...

Страница 28: ...Bot Digitizer directly below a light source Place your MakerBot Digitizer on a flat stable work surface and make sure no part of the MakerBot Digitizer extends over the surface edge If it is not in a stable position the MakerBot Digitizer could fall damaging itself and causing injury to the user Make sure to set up your Makerbot Digitizer at least one foot away from the nearest wall Light sources ...

Страница 29: ...e from the accessory box and attach the cable to the power supply Insert the power supply connector into the power input port on the back of the MakerBot Digitizer and plug the power cord into an electrical outlet Note MakerBot s distributor will provide a certified plug adapter with national pin configuration for international users i Caution The socket outlet must be installed near the equipment...

Страница 30: ...called My Things on PCs or Things on Macs is created in your home directory This is where your MakerBot Digitizer scans will be saved by default Open a browser session and go to makerbot com digitizer Click the MakerWare for Digitizer link You will be taken to the MakerWare for Digitizer download page Select your operating system from the dropdown menu and click the download button The system spec...

Страница 31: ...ses you might need to recalibrate the lasers and turntable To run the calibration routine at any time go to the Scanner menu and choose Calibrate Turntable Lasers SETTING UP YOUR MAKERBOT DIGITIZER CALIBRATE YOUR MAKERBOT DIGITIZER Ensure that the MakerBot Digitizer is powered on and connected to your computer A message will appear indicating that your MakerBot Digitizer is new and needs to be set...

Страница 32: ...er of the turntable Ensure that the calibration tool is positioned as shown before clicking Continue Flip the calibration tool so that the letter B points up as shown on the screen and insert the tab on the lower edge of the calibration tool into the hole at the center of the turntable Ensure that the calibration tool is positioned as shown before clicking Continue 3 Calibrate the MakerBot Digitiz...

Страница 33: ... change your preferences at any point by choosing Settings from the File menu On a Mac the same options are available as Preferences in the MakerWare for Digitizer menu Slide the front panel out of the calibration tool and place it on the turntable with the letter C pointing up as shown on the screen Ensure that the calibration tool is positioned as shown before clicking Continue 5 Calibrate the M...

Страница 34: ... share and store the 3D models you create with your MakerBot Digitizer TO AUTOMATICALLY SYNC YOUR SCANS WITH YOUR MAKERBOT THINGIVERSE ACCOUNT Check Private Sync before signing in If you check this box MakerWare for Digitizer will au tomatically add your scans to your Thingiverse account as unpublished Things If you leave this box unchecked nothing will be sent to Thingiverse automatically TO CREA...

Страница 35: ...anning 3 SET BASIC PREFERENCES SETTING UP YOUR MAKERBOT DIGITIZER 3 Start Scanning SET UP 1 CONNECT 2 SCAN 3 The setup process is complete Proceed to the next chapter to start scanning with your MakerBot Digitizer ...

Страница 36: ...Scanning with Your MakerBot Digitizer 3 ...

Страница 37: ...ferences you will be taken to the New Scan screen This is your MakerWare for Digitizer home screen Before you start scanning with your MakerBot Digitizer let s go over some basics and best practices Note You can return to New Scan screen at any time by choosing New from the File Menu i ...

Страница 38: ...hat as much of it as possible is at the center of the turntable For example a long thin object might be placed upright at the center of the turntable A single scan takes approximately 12 minutes total During each scan the object revolves on the turntable twice The right laser scans the object during the first revolution and the left laser scans the object during the second revolution Each revoluti...

Страница 39: ...self try resting the object on a piece of modeling clay For more tips go to the Learn More section at makerbot com digitizer Note that there may be exceptions to these rules It s not always possible to predict what position will produce the best scan so if you re having trouble getting a good scan of an object try placing it at a different angle If you are planning on combining multiple scans with...

Страница 40: ... object fits within the shade spectrum The preset for dark objects can also work well with other surfaces that are difficult to scan If object you are scanning is fuzzy or shiny try using the Dark Difficult to Scan preset even if it is light in color Choose Light to scan a white or light colored object Choose Medium to scan a brightly colored object or an object that is neither light nor dark Choo...

Страница 41: ... are neither light nor dark DARK DIFFICULT TO SCAN Choose this for moderately dark objects Note that extremely dark objects may still cause problems Note We love gnomes If you have any please digitize them and upload them to Thingiverse with the tag GnomeScan i SCANNING WITH YOUR MAKERBOT DIGITIZER ...

Страница 42: ... the top or bottom of your scan Scans added with MultiScan Technology will only scan within the cropped area 3 Click and drag in the viewport to examine your raw scan data and figure out which areas need more or better data Rotate your object on the turntable to expose those areas to the camera 4 Click Start MultiScan to begin a new scan MakerWare for Digitizer will gather the new set of scan data...

Страница 43: ...sition the planes so that anything you want to cut off the bottom of your scan is below the bottom cutting plane and everything you want to cut off at the top of your scan is above the top cutting plane 3 Click Preview Crop to see what your cropped scan will look like If you are not happy with the crop click Undo Crop to restore both cutting planes to their original positions You can also click th...

Страница 44: ...icult to produce a high quality scan of an object that is shiny transparent fuzzy or very dark To scan objects that fit this description try one or more of the following Dust reflective or transparent objects with a fine white powder such as corn starch or baby powder to reduce reflections Paint an object to reduce shininess smooth a fuzzy texture remove transparency or turn a very dark object whi...

Страница 45: ...u will be taken to the New Scan screen at the end of the initial calibration and setup routine You can also access the New Scan screen at any time by choosing New Scan from the Scanner menu TO SCAN AN OBJECT See page 38 for guidelines on object placement Note that parts of an object that extend outside of the scan cylinder will be excluded from the scan and may affect overall scan quality 1 Positi...

Страница 46: ... a Scan Preset If you can see yourself in the camera view step out of the camera s line of sight Before starting to gather scan data the Digitizer will capture an image of your object and its background and use it to filter the background out of the scan images 4 Check the camera view ...

Страница 47: ...tails i During the scan data points will appear in the viewport as the MakerBot Digitizer identifies points on the surface of your object A progress bar will also appear showing the estimated time remaining in the scan During the scan you can use your mouse to view the partial point cloud from different angles After the MakerBot Digitizer finishes scanning your object MakerWare for Digitizer will ...

Страница 48: ...d the Thing file will be saved as My Scan at datestamp MULTISCAN Click Start MultiScan to add additional scan data MakerWare for Digitizer will walk you through adding as many scans as you need to capture every part of your object See page 42 for instructions on using MultiScan Technology CROP Click Crop to go to the crop screen where you can cut off the top or bottom of your object or remove unwa...

Страница 49: ...s to MakerBot Thingiverse in the future select the Don t show again checkbox If you want to share your scan but don t want to take a photo click Skip this step 2 UPLOAD TO MAKERBOT THINGIVERSE Once you have taken a photo you can enter information about your scan before uploading it to MakerBot Thingiverse If you are not logged into MakerBot Thingiverse MakerWare for Digitizer will prompt you to si...

Страница 50: ...you do not want to be guided through sharing your scans to MakerBot Thingiverse in the future select the Don t show again checkbox If you want to skip the sharing process completely click Skip this step Click the Share on Thingiverse button to upload your scan 3 DONE When your scan is uploaded to MakerBot Thingiverse MakerWare for Digitizer will display a link to the published scan You will also h...

Страница 51: ...le menu Scans can be saved as STL files Thing files or other available file formats DISCARD THIS SCAN If you re not happy with your scan click Discard this Scan to delete the completed scan Once you ve accepted the delete confirmation prompt MakerWare for Digitizer deletes the saved file from your Things or My Things folder and returns you to the New Scan screen SCAN AGAIN Click Scan Again to retu...

Страница 52: ...Troubleshooting Maintenance 4 ...

Страница 53: ...er describes basic troubleshooting and maintenance tasks for your MakerBot Digitizer Desktop 3D Scanner For information on more advanced troubleshooting and maintenance tasks go to makerbot com support digitizer ...

Страница 54: ...f MakerWare for Digitizer still does not recognize your Digitizer please contact MakerBot Support by emailing support makerbot com The calibration routine fails If the calibration routine fails during the turntable or laser calibration section run the routine again by choosing Calibrate Turntable Lasers from the Scanner menu If the calibration routine fails during the camera calibration section ru...

Страница 55: ... MakerBot Digitizer s connection to your computer 3 If the camera feed still does not appear contact MakerBot Support by emailing support makerbot com The point cloud does not build during a scan No points appearing in the viewport during a scan is a sign that the camera is not gathering any data Check to ensure that the lasers are projecting red light onto your object and make sure that the camer...

Страница 56: ... your object try a different one Keep in mind that some objects may not scan well using any preset 4 If your object is placed well and the lighting is appropriate but your scans are consistently poor you might need to recalibrate your lasers and turntable Clean the camera filter using the directions on page 58 and run both the camera calibration routine and the turntable and lasers calibration rou...

Страница 57: ...ts Lighting conditions changed between your first and second scans Your object is fuzzy reflective transparent or very dark and produced widely different sets of scan data for each scan MultiScan Technology should only be used to combine scans of the same object scanned under similar conditions If MultiScan Technology fails to merge your scans MakerWare for Digitizer will revert your scan to its p...

Страница 58: ...t didn t scan well Email FailScan makerbot com and attach your STL or Thing file along with a photo of the object you were trying to scan We ll use that data to improve MakerWare for Digitizer Show Us What s not Working Keep your camera clean and free of debris to ensure the best quality scan If at any time the camera filter appears dusty or dirty follow these steps to clean it 1 Turn off the Make...

Страница 59: ... the tab on the lower edge of the calibration tool into the hole at the center of the turntable Orient the tool so that the front panel faces away from the camera 3 Adjust the angle of the left laser using the T15 Torx Driver You will feel the screw click as the laser turns in increments Turn the outer adjustment screw 4 so that the laser line is as vertical as possible Turn the screw clockwise to...

Страница 60: ...mited Do not use excessive force to turn the screw 1 Adjust the direction of the right laser Turn the inner adjustment screw 2 so that the laser line lines up with the spine of the calibration tool Turn the adjustment screw clockwise to move the laser line to the right or counter clockwise to move the laser to the left 1 3 2 4 ...

Страница 61: ...61 NOTES TROUBLESHOOTING MAINTENANCE ...

Страница 62: ...Reference 5 ...

Страница 63: ...rdware and software specifications for your MakerBot Digitizer Desktop 3D Scanner a list of the menu options available in MakerBot MakerWare for Digitizer and a glossary to help you understand terms you may be unfamiliar with ...

Страница 64: ...Line Triangulation MakerBot MakerWare for Digitizer 474 5 mm 18 68 in 203 x 203 mm 8 x 8 in cylinder STL Thing 412 0 mm 16 22 in Windows 7 Mac OSX 10 7 Ubuntu Linux 12 04 203 9 mm 8 03 in including rubber feet 2 1 kg 4 7 lbs 521 L x 244 H x 470 W mm 20 5 x 9 6 x 18 5 in 4 3 kg 9 5 lbs SCANNER SOFTWARE PHYSICAL DIMENSIONS Scanner Specifications ...

Страница 65: ...l Bearing Power Requirements Stepper Motor Connectivity Lasers Sensor 0 32 C 32 90 F PC ABS 100 240 V 2 amps 50 60 Hz 0 32 C 32 90 F Shielded Chrome Ball Bearing 12 V DC 2 08 amps 0 9 step angle with 1 16 micro stepping USB 2x Class 1 Laser Line Generators 1 3MP CMOS Image Sensor TEMPERATURE MECHANICAL ELECTRICAL ...

Страница 66: ...e available only after the scan has been saved Settings Displays the settings available for MakerWare for Digitizer On a Mac this option will appear as Preferences in the MakerWare for Digitizer menu Close Quits MakerWare for Digitizer If a completed scan is open but has not been saved a dialog will alert you and ask you to confirm that you wish to quit MakerWare for Digitizer On a Mac this option...

Страница 67: ...l notify you when a firmware update becomes available New Scan Brings you to MakerWare for Digitizer s New Scan screen SERVICES Restart Background Service Allows you to restart Conveyor the service that handles MakerWare for Digitizer s connection to the MakerBot Digitizer View Background Service Log Opens the log file for Conveyor the service that handles MakerWare for Digitizer s connection to t...

Страница 68: ...measurement of the increase in a laser beam s diameter with distance from the laser aperture The MakerBot Digitizer Class 1 laser divergence is 1 Radian x 5 mRadians LIGHT SCAN PRESET One of three available scan presets used to describe the shade value of an object The Light preset should be used on white and light colored objects MAKERWARE Free software created by MakerBot that allows you to send...

Страница 69: ...e format for 3D models STL files describe only the surface geometry of a three dimensional object without any representation of color texture or other common CAD model attributes THING FILE A file format used by MakerBot software that allows you to save multiple 3D models to the same file and to save other information about the models it contains including size and location THINGS FOLDER See My Th...

Страница 70: ...s above to open a ticket with the MakerBot Support Team To help us understand your problem from the start it is very helpful to include pictures or a video as attachments on your email Sales sales makerbot com To learn about other MakerBot products please email the address above or call our Sales Team at 1 347 334 6800 Feedback thoughts makerbot com For general questions or to tell us what s on yo...

Страница 71: ...71 NOTES REFERENCE ...

Страница 72: ...Terms 6 ...

Страница 73: ...evise the Manual in its sole discretion and at any time You agree to be bound by any modifications and or revisions Contact the MakerBot Support Team for up to date information The design of this Manual and all text graphics information content and other material are protected by copyright and other laws The contents are Copyright c 2009 2010 2011 2012 2013 MakerBot Industries or our respective af...

Страница 74: ...MakerBot One MetroTech Center 21st Floor Brooklyn NY support makerbot com makerbot com ...

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