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Q&A
Common Problems and Solutions
1. If the desk has the following problems, try the Reset Steps on Page 12.
· Abnormal work.
· The hand controller displays RST.
· The hand controller displays an error message (E07, E08), but the motor cable is connected fine.
2. If HOT is displayed on the hand controller, please disconnect the power and re-energize after 20
minutes.
3. If the desk can only be raised or lowered a short distance, first make sure that the desk is level.
If it still can't be solved, please refer to the steps to Obstructed Blocked Back Sensitivity Selection
on Page 14 to adjust the sensitivity to "10.7".
4. When the height of the left and right desk legs is inconsistent when the desk is raised and lowered,
please disconnect the power supply first, then remove the Drive Rod Assembly, and use the M6
Open End Wrench to adjust the Hexagonal Drive Rod of the left and right lifting columns to lower
the columns to the lowest height (refer to Page 5 STEP 5), then re-install the Drive Rod Assembly
and then power on and reset (refer to the Reset Steps on Page 12).
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