Appendix C - Troubleshooting
iDynamo 5 and iDynamo 5 (Gen II)| Secure Card Reader Authenticator | Installation and Operation Manual
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Appendix C
Troubleshooting
C.1
App Does Not Detect iDynamo
If the app you are using won’t detect or connect to the device, check the following:
Check the electromechanical connection:
o
Make sure the iOS host’s case is not interfering with the connection.
o
Make sure you are using the correct adapter for the chosen iOS host (see
o
Make sure iDynamo in its adapter sleeve does not shift on the iOS host when gently wiggled.
o
Make sure the device’s connector is not damaged or dirty.
o
Connect another device to the iOS host’s connector to make sure it is functioning correctly.
For an app to interface with iDynamo, it must use the same Bundle Identifier as the device. iDynamo
can also be configured with a different Bundle Identifier, in which case the app must use that Bundle
Identifier instead. For details, see section
5 Developing Custom Host Software
C.2
Bad Reads / Swipe Not Detected
If card swipes are not being registered correctly, check the following:
Card orientation
. Make sure the card is oriented so the magnetic stripe is inside iDynamo and
facing toward the thicker side of iDynamo (away from the MagTek lock logo). See section
How to Swipe Magnetic Stripe Cards
Damaged card
. The magnetic stripe on the card may be damaged. Try another card.
Excessive buildup on the read head
. Clean the read head by swiping a cleaning card through
iDynamo several times in different orientations until the card comes out clean. Cleaning card
96700025 is available from MagTek. If the operating environment is dusty, use compressed air to
blow dust or other residue out of iDynamo.
Swipe mechanics
. A good read depends on the magnetic stripe moving straight over the read head
and above a certain speed. Try swiping more quickly and straight through the guide path of
iDynamo. The range of working swipe speeds is listed in
Appendix A Technical Specifications
Ergonomics
. Make sure there are no mechanical hindrances (such as an accessory case or stand for
the iOS host) or ergonomic factors (such as awkward mounting angle) that make it difficult to swipe
smoothly and straight through the device.
If iDynamo still does not register swipes after following these steps, contact your supplier for assistance.
C.3
iOS Host Not Charging
If the connected iOS host is not charging through the pass-through USB port, check the following:
Incorrect power supply / not enough power
. Swap out components in the chain, such as the power
supply itself and the cable connecting the power supply to iDynamo. Remove iDynamo and connect
the power supply directly to the iOS host to make sure the host charges.
Connectors
. Check the connectors on iDynamo, the iOS host, and the cable to make sure they are
not dirty or damaged.
C.4
iOS Host Not Synchronizing
iDynamo’s USB connector does not support pass-through synchronization through the iOS host’s
Lightning connector. The pass-through USB connector can only charge the iOS host. See section
