Magtek DynaPro 30056070, Инструкция по установке и эксплуатации

Страница: 29 / 40

5 - Operation
DynaPro| Secure Cryptographic Device for PIN and Data Entry | Installation and Operation Manual
Page 29 of 40 ( D99875586-41 )
5.2 How to Read Device Status
Generally when the device is ready for a transaction, it shows the Welcome page. The device may show
text other than “Welcome” under certain conditions:

No Host Connection instead of “Welcome” means the device is not yet connected to a host.

Device Offline
instead of “Welcome” means the device is not ready for normal operation. When
this occurs, the display shows a reason code in the lower right corner. Codes that start with
C
,
H
,
K
,
or S indicate a problem that requires the device be returned to the supplier for service or replacement.
Table 5-1 provides full explanations of the prefixes of all
OFFLINE
codes. D99875585 DYNAPRO
PROGRAMMER'S MANUAL (COMMANDS) provides detailed explanations of every individual
numerical code, geared toward solution designers.
Table 5-1 - Device Offline Code Prefixes
Code
Type
Description
A
An offline code beginning with A indicates the device is awaiting authentication. This is
a normal condition when a device configured to require authentication (Security Level 4).
Authentication by the host software is required to return it to the
Welcome page.
C
An offline code beginning with
C
indicates the device is missing a certificate. MagTek
recommends the device should be repaired or replaced.
H
An offline code beginning with
H
indicates there is a hardware problem with the device.
MagTek recommends the device should be repaired or replaced.
K
An offline code beginning with K indicates a problem with either the MSR or PIN key. If
it is a new device, it is likely due to the PIN Key not being loaded. A new device showing
this code should be returned to the supplier for Key loading. If the code appears after
being deployed and used for a long period of time, this code would be presented if one or
both DUKPT keys have been exhausted. Contact the supplier for a replacement.
S
An offline code beginning with
S
indicates a security element failure. This code can be
triggered through severe handling of the device or strong interference by a nearby EMF
source. If you move the device away from any suspected EMF source and the error
continues, the device should be repaired or replaced.