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Troubleshooting 
 

My picture is sometimes choppy or screen goes black. WHY? 
 

You are watching LIVE Internet feed directly from the UK. Any number of factors can cause video 
disruption. You must have a minimum of 3MB Internet connection to ensure a good quality video. 
Sometimes network traffic at peak times can cause video disruption. 
 

FREEZING ISSUES 

 

The streams your View TV Abroad in a box receives come from a massive 10GB fed based out of 
multiple POP’s around the world. Our system automatically routes your BOX to the closest POP. 
We have a 99 PERCENT uptime on our feeds. If your BOX is experiencing freezing, then there is 
0.1 PERCENT chance that it is a problem with our system. Our engineers monitor our feeds 24 
hours a day. If there is any maintenance issues, or planned disruption in service we will ALWAYS 
let you know by sending a message on your screen. If you are experiencing any freezing video that 
we have NOT let you know about it advance, then it is almost certainly a problem with your local 
system or internet provider. Your View TV Abroad in a BOX is only as good as the Internet it is 
connected to. 
 
We are a small company and take every single customer experience very seriously. We have 
worked very hard to build a system to bring UK television to all people over the world who 
otherwise cannot get it. We want all of our customers to enjoy perfect UK television feeds, however 
some things out of our control and can cause disruption. 
 
It is important to know that just because other services like Netflix and Youtube may stream OK 
and your View Tv Abroad BOX may not does not mean that the problem lies with your View Tv 
Abroad service, nor does having a very fast internet connection bare relevance. You can have 
30MB connection and your View TV Abroad BOX may still freeze because of packet loss or 
inadequate routing provided by your ISP (Internet Service Provider) 
 
Streaming video tests the limits of any Internet connection and is the most bandwidth intensive 
product available. NO streaming video system works perfectly 100 PERCENT of the time, but the 
system we have built is as close the perfect as there is.  
 

NOTE :

 

Peak Times of the day (6PM - 10PM and on weekends)  

 
 
 
 
 

 
 
 

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Содержание 322

Страница 1: ...View TV Abroad SL MAG 322 IPTV STREAMING BOX 1 ...

Страница 2: ...stallation 4 WIFI Connectivity 5 Remote Control 6 Main Menu Ribbon 7 Watching TV 8 Catch Up 9 Playing programs in Catch Up Downloading 10 Downloading from Catch Up Downloading from Video Club Troubleshooting 11 12 13 Freezing issues Page Loading Error 2 ...

Страница 3: ...side the box you will find the following 1 THE BOX 2 Remote Control 3 2x AA Batteries 4 HDMI Cable 5 Power Supply 6 Ethernet Cable 7 WIFI Dongle OPTIONAL 8 US Adapter IF NEEDED WIFI Dongle HDMI Cable Remote Control LAN Cable Power Suppl 3 ...

Страница 4: ...one end of the cable into the BOX and the other end into your Internet router 5 Plug the power cable into your BOX NOTE If you are using the Ethernet cable and if your internet is working and you have connected all cables correctly the BOX will begin it s boot sequence This takes approximately 2 minutes to complete Once the BOX is completely booted it will load the main menu ribbon Select TV and t...

Страница 5: ...and press OK 8 Using the ARROW DOWN button scroll down to KEY or PASSWORD 9 Press the button on the remote control Keyboard button 10 Using the virtual keyboard type in your wireless network password 11 Press the button on you remote to remove keyboard once you have type in your password 12 Scroll to OK press OK on your remote 13 Scroll down to Restart Portal press OK on your remote 14 If all has ...

Страница 6: ...s with the BOX The programmable RCU OPTIONAL is an optional remote that DOES NOT come with the BOX and has the ability to be programmed with you TV s on Off button and the volume These can be purchased from Amazon is specific countries if required 6 ...

Страница 7: ...ies Comdy Movies Action and Adventure New TV Shows US to name a few On the Standard Package you only get access to a reduced Films list No Box sets or TV Series AUDIO CLUB This Section allows to play music Select ALL to listen to you favorite tunes DOWNLOADS This section is where you can review the status of anything you have set up to download from either the Videclub and catch up RADIO This sect...

Страница 8: ... up channels 6000 Bonus US Channels SWITCHING CHANNELS The simplest way to switch channels is to either use the Channel buttons on the remote control or manually type in the channel for example 101 for BBC1 Standard Definition followed by OK You can also use the and arrows to flick through the channels TV GUIDE PREVIEW WINDOW From any full screen TV channel press the OK button on the remote This w...

Страница 9: ...he program you wish to watch Finally press the OK button on you remote control to watch the program you selected NOTE Due to program airing times some programs may begin slightly before the recording begins and the first few minutes are cut off To watch one of these programs you will need to select the program preceding the one you are wanting to watch and then fast forward close to the end of the...

Страница 10: ...ave downloaded to 8 This content can also be played on a computer TV Media player where you have access the a USB port DOWNLOAD FROM VIDEO CLUB 1 Insert a USB Flash memory stick in the back or front of your BOX 2 For Video Club go to the Video Club option on the main menu ribbon 3 Select the content you want to from the list 4 Instead of pressing OK to play press the right arrow on the remote to a...

Страница 11: ...ith your local system or internet provider Your View TV Abroad in a BOX is only as good as the Internet it is connected to We are a small company and take every single customer experience very seriously We have worked very hard to build a system to bring UK television to all people over the world who otherwise cannot get it We want all of our customers to enjoy perfect UK television feeds however ...

Страница 12: ...as this will give us more detailed information on how the international routing is performing from your location as this is key to the Box working Please go to www speedtest net on either a Windows or a Mac computer initially doing speedtest to your local server we need to know the Download speeds and Ping The next test to do is to a London server Click on the speedtest link again and at the top o...

Страница 13: ...ress OK Highlight WIRELESS WIFI press OK Select your WIFI press OK Select AUTO DHCP press OK Several networks may show up in the list With the arrows on your remote select YOUR wireless network and press OK Using the ARROW DOWN button scroll down to KEY or PASSWORD Press the button on the Keyboard button Using the virtual keyboard type in your wireless network password Make sure you are typing it ...

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