Troubleshooting
My picture is sometimes choppy or screen goes black. WHY?
You are watching LIVE Internet feed directly from the UK. Any number of factors can cause video
disruption. You must have a minimum of 3MB Internet connection to ensure a good quality video.
Sometimes network traffic at peak times can cause video disruption.
FREEZING ISSUES
The streams your View TV Abroad in a box receives come from a massive 10GB fed based out of
multiple POP’s around the world. Our system automatically routes your BOX to the closest POP.
We have a 99 PERCENT uptime on our feeds. If your BOX is experiencing freezing, then there is
0.1 PERCENT chance that it is a problem with our system. Our engineers monitor our feeds 24
hours a day. If there is any maintenance issues, or planned disruption in service we will ALWAYS
let you know by sending a message on your screen. If you are experiencing any freezing video that
we have NOT let you know about it advance, then it is almost certainly a problem with your local
system or internet provider. Your View TV Abroad in a BOX is only as good as the Internet it is
connected to.
We are a small company and take every single customer experience very seriously. We have
worked very hard to build a system to bring UK television to all people over the world who
otherwise cannot get it. We want all of our customers to enjoy perfect UK television feeds, however
some things out of our control and can cause disruption.
It is important to know that just because other services like Netflix and Youtube may stream OK
and your View Tv Abroad BOX may not does not mean that the problem lies with your View Tv
Abroad service, nor does having a very fast internet connection bare relevance. You can have
30MB connection and your View TV Abroad BOX may still freeze because of packet loss or
inadequate routing provided by your ISP (Internet Service Provider)
Streaming video tests the limits of any Internet connection and is the most bandwidth intensive
product available. NO streaming video system works perfectly 100 PERCENT of the time, but the
system we have built is as close the perfect as there is.
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NOTE :
Peak Times of the day (6PM - 10PM and on weekends)
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