BT/SN/RAM 6000 Series
Hardware Guide
3-32
Service and Support Information
Revised 2015-07-16
Service and Support Information
Service Information
We sincerely hope that you never experience a problem with any Red Lion product. If you do need service, call
Red Lion at 1-877-432-9908 for Technical Support. A trained specialist will help you quickly determine the source
of the problem. Many problems are easily resolved with a single phone call. If it is necessary to return a unit to us,
an RO (Repair Order) can be obtained on the
Red Lion website
.
Red Lion tracks the flow of returned material with our RO system to ensure speedy service. You must include this
RO number on the outside of the box so that your return can be processed immediately.
Be sure to have your original purchase order number and date purchased available.
We suggest that you give us a repair purchase order number in case the repair is not covered under our warranty.
You will not be billed if the repair is covered under warranty.
Please supply us with as many details about the problem as you can. The information you supply will be written
on the RO form and supplied to the repair department before your unit arrives. This helps us to provide you with
the best service, in the fastest manner. Repairs are completed as soon as possible. If you need a quicker turn-
around, ship the unit to us by air freight. We give priority service to equipment that arrives by overnight delivery.
We apologize for any inconvenience that the need for repair may cause you. We hope that our rapid service meets
your needs. If you have any suggestions to help us improve our service, please give us a call. We appreciate your
ideas and will respond to them.
For
Your
Convenience:
Please fill in the following and keep this manual with your
RED LION
system for future reference:
P.O. #:__________________ Date Purchased: ___________________
Purchased From:______________________________________________
Product Support
Technical Support
:
Phone: +1 877 432 9908
Fax: +1 (518) 877-8346
E-mail:
Hours: 8:00 am to 5:30 pm EST
Customer Service:
Phone: +1 (717) 767-6511
Fax: +1 (518) 877-8346
E-mail:
Hours: 8:00 am to 5:00 pm EST
Our address:
Red Lion Controls
20 Willow Springs
Circle
York, PA 17406
Website:
www.redlion.net
