Service & Warranty Information
How to Get Service Under the Terms of the Limited One-Year Warranty
When you suspect an item is defective, please check the operator's manual for standard operation and
trouble-shooting techniques that may correct the problem. Additional information may be found on
the M.T.H. Website. Should you still require service, follow the instructions below to obtain warranty
service.
First, e-mail, write, call or fax M.T.H. Electric Trains or a M.T.H. Authorized Service Center (ASC) in
your area to obtain Repair Authorization. You can find the list of ASCs on the M.T.H. Website,
www.mth-railking.com. Authorized Service Centers are required to make warranty repairs on items
sold
only
from that store; all other repairs may-- or may not be done at the store's own discretion. If
you did not purchase the item directly from the ASC, you will need to select a National Authorized
Service Center (NASC) or contact M.T.H. Electric Trains directly. NASC Dealers are compensated by
M.T.H. to perform warranty service for any customer whose repair qualifies for warranty service. A
list of NASC retailers can be located on the M.T.H. Website or by calling 410-381-2580. Should the
warranty no longer apply, you may choose either an ASC or NASC retailer to service your M.T.H.
Product. A reasonable service fee will be charged.
CAUTION: Make sure the product is packed in its original factory packaging including its foam and
plastic wrapping material to prevent damage to the merchandise. There is no need to return the entire
set if only one of the components is in need of re pair
unless otherwise instructed by the Service Center
.
The
shipment must be prepaid and we recommend that it be insured. A cover letter including your
name, address, daytime phone number, e-mail address (if available), Return Authorization
number (if required by the service center, a copy of your sales receipt and a full description of
the problem must be included to facilitate the repairs. Please include the description
regardless of whether you discussed the problem with a service technician when contacting
the Service Center for your Return Authorization.
Please make sure you have followed the instructions carefully before returning any merchandise for
service. Authorized M.T.H. Service Centers are independently owned and operated and are not agents
or representatives of M.T.H. Electric Trains. M.T.H. assumes no responsibility, financial or otherwise,
for material left in their possession, or work done, by privately owned M.T.H. Authorized Service
Centers. If you need assistance at any time email MTH Service at ser [email protected], or call
410 381-2580.
Limited One-Year Warranty
All M.T.H. products purchased from an Authorized M.T.H. Retailer are covered by this warranty.
See our Website to identify an Authorized M.T.H. Retailer near you.
M.T.H. products are warrantied for one year from the date of purchase against defects in material or
workmanship, excluding wear items such as light bulbs, pick-up rollers, batteries, smoke unit wicks, and
traction tires. We will replace or credit (at our option) any defective item with a manufactured
suggested retail price of $279.95 or less (excluding all motive power and electronic items), if the item is
returned to an M.T.H. Authorized Service Center (ASC) or M.T.H. National Authorized Service Center
(NASC) within one year of the original date of purchase. For any item with an MSRP greater than
$279.95 (including all motive power and electronics), We will repair, replace or credit (at our option)
the defective item without charge for the parts or labor, if the item is returned to an M.T.H.
Authorized Service Center (ASC) or M.T.H. National Authorized Service Center (NASC) within one
year of the original date of purchase. This warranty does not cover damages caused by improper care,
handling, or use. Transportation costs incurred by the customer to ship the product for warranty
service are not covered under this warranty.
Items sent for repair must be accompanied by a return authorization number, a description of the
problem, and a copy of the original sales receipt from an Authorized M.T.H. Retailer stating the date
of purchase. If you are sending this product to an Authorized Service Center, contact that Center for
their return authorization.
This warranty gives you specific legal rights, and you may have other rights that vary from state to state.
Specific questions regarding the warranty may be forwarded to M.T.H. directly.
Service Department
M.T.H. Electric Trains
7020 Columbia Gateway Drive
Columbia MD 21046-1532
410-381-2580
[email protected]
