12
Basic Trouble-Shooting
If you are having problems using Portman, you should first check
the following:
1. Are all your cables working and plugged in properly?
2. Are you using a hardware handshaking serial cable?
3. If you are using Windows, have you installed Portman PC/S
Windows MIDI Drivers and set up the Windows MIDI applica-
tion to communicate with Portman PC/S?
4. If you are using a DOS MIDI application, does it require a spe-
cial set-up or a PC/S MIDI driver?
5. Have you selected the correct set-up in your application soft-
ware and/or Windows driver?
If after checking the above quick-fix ideas you do not find an
answer to your questions, please consult the “Advanced Trouble-
Shooting” section below.
Advanced Trouble-Shooting
PCSDIAG.EXE
In the event that you are having trouble getting the Portman to be
recognized in your system, or you are having trouble getting the
system to behave normally, it is always a good idea to test the
Portman using the diagnostics that are included with the unit.
We assume that if you have gotten this far that you have already
gone through the “quick fixes” listed in the above “Basic Trouble-
Shooting” section, and that you have already gone through the
basic instructions in this manual and have a good understanding of
your setup. The Portman diagnostic test can be found on your
Portman Drivers disk located at the following path:
[drive]:\PCSDIAG.EXE
IMPORTANT!
This test must be run from DOS. If Windows (3.xx
or 95) is in memory, the test results will not be accurate. If you are
running Windows 3.xx, quit Windows. If you are running
Windows 95 or 98, choose “Restart in MS-DOS Mode” from the
Shutdown box.
