Guideline for Troubleshooting
Abnormal
conditions
Possible causes
Solution
Er1
Open
circuit
for
top
sensor
Stop the work, open the oven door and
allow the cavity to cool down for 10
minutes, and then restart it or contact
the after-sales service.
Stop the work, open the oven door and
allow the cavity to cool down for 10
minutes, and then restart it or contact
the after-sales service.
Stop the work, open the oven door and
allow the cavity to cool down for 10
minutes, and then restart it or contact
the after-sales service.
Er2
Er3
Er4
Short
circuit
for
top
sensor
Stop the work, open the oven door and
allow the cavity to cool down for 10
minutes, and then restart it or contact
the after-sales service.
Open
circuit
for
down
sensor
Short
circuit
for
down
sensor
Er7
Open
circuit
for
evaporating
heater
sensor
Contact the after-sales department for
repair
Contact the after-sales department for
repair
Er8
Short
circuit
for
evaporating
heater
sensor
1.
Re-energize;
2.
Contact the after-sales department
for repair
No
display
on
the
screen
1.
Check whether the power
supply plug is plugged;
2.
Display panel in poor contact
Oven
lamp
does
not
light
1.
Oven lamp is damaged
2.
Poor contact
1.
department for repair
2.
Contact the after-sales department
for repair
Replace or contact the after-sales
Exhaust
fan
does
not
work
1.
2.
Fan is damaged
Poor contact
1.
department for repair
2.
Contact the after-sales department
for repair
Replace or contact the after-sales
No
response
from
the
button
PCB is failed or
damaged
Contact the after-sales department for
repair
No
steam
1
Water pipe is blocked
2.
Evaporator heater is damaged
3.
Water intake system is
damaged
.
Contact the after-sales department for
repair
Steam
oven
does
not
work
1.
2.
Poor contact of door control
switch
Door is not closed tightly
1.
2.
Contact the after-sales department
for repair
Re-close the oven door;
Steam
leakage
from
oven
door
1.
2.
Door sealant is off or damaged
3.
Door structure is damaged or
not assembled in place
Door is not closed in place
Contact the after-sales department for
repair
-16-
-17-
Warranty
This product has been manufactured by Thor Group, 13831 Oaks Ave, Chino, California 91710.
Thor Group disclaims all express warranties except for the following:
This warranty applies to products purchased and located in the United States. Products purchased or
located outside this area are excluded.
The warranty does not apply to damage resulting from abuse, accident, natural disaster, loss of
electrical power to the product for any reason, alteration, outdoor use, improper installation, and
improper operation, repair or service of the product by anyone other than an authorized Thor Group,
service agency or representative.
Warranties and Duration
1-year Parts Warranty.
Implied warranties terminate upon expiration of the limited warranty. Some states do not allow limitations
on how long implied warranty lasts, so the above limitation may not apply to your implied warranty.
Thor Group will pay for:
Cost of replacement parts found to be defective due to material and workmanship.
For Customer Service/ Technical Support, please call Thor Customer Service Number at 877-288-8099.
Thor Group will not pay for:
This limited warranty does not cover:
1. Cost to replace or repair house fuses, and to correct the house wiring or the installation for your
steam
oven.
2. Parts Cost when your Steam Oven is used for other than normal, single-family household use or when it
is used in a manner that is contrary to published user or operator instructions and/or installation
instructions.
3. Cosmetic damage, including chips, dents, scratches or other damage to the finish of your Steam
Oven , unless such damage results from defects in materials or workmanship and is reported to Thor
Group within 30 days from the date of purchase.
4. Damage resulting from misuse, alteration, accident, abuse, fire, flood, acts of God, improper
installation, installation not in accordance with electrical, or use of consumables or cleaning products
not approved by Thor Group.
5. Cost of consumable parts. Consumable parts are not included in the warranty
coverage.
1). Serial number that have been removed, altered or cannot be readily determined;
2). Product that has been transferred from its original owner to another party or outside the USA or
Canada;
3). Rust on the interior or exterior of the unit;
4). Products purchased “as-is” are not covered by this warranty;
5). Products used in a commercial setting;
6). Damages to the finish of appliance or home incurred during installation, including but not limited to
floors, cabinets, walls, etc.;
7). Damages caused by: services performed by unauthorized service companies; use of parts other
than genuine Thor parts or parts obtained from persons other than authorized service companies; or
external causes such as abuse, misuse, inadequate
power supply, accidents, fires, or acts of God;
The warranty applies to appliances purchased and used for personal, family or household purposes
only. It does not cover appliances used for commercial applications.
Should the appliance be sold by the original purchaser during the warranty period, warranty shall extend
to the new owner until the expiration date of the original purchaser warranty period.
