Troubleshooting
www.lutron.com/support
Symptom
Solution
Sensor does not respond to motion.
• Fixture control is in self-test feedback mode (sensor will not respond to occupancy detection) for 5 minutes after power up unless button is
pressed or it gets associated to a Vive system.
• If self-test feedback mode has been exited by one of the two methods above, sensor will not respond to occupancy detection until
2 minutes after the power reset.
Lights do not dim or turn ON as expected.
Vive Integral Fixture control does not toggle the load.
Vive Integral Fixture Control LEDs do not respond.
• Ensure that control lines are wired properly.
• Verify that the driver with self-powered DALI link has the DALI power supply activated. See driver manufacturer for details.
Lights are unstable at low-end.
• Adjust low-end trim. Refer to Vive documentation on www.lutron.com/vive
The “Raise” button on the Pico remote control does not increase the light
level.
• The lights cannot be raised above the daylighting light level using a Pico remote control. If it is critical to override the daylight level, disable
daylighting from the Vive application.
Fixture control self-test ends in blinking red LED. This means RF
performance of the product in this fixture may not meet Lutron’s
specifications.
• Review wiring and construction guidelines in the
Vive Integral Fixture Controls
App Note #642 (048642) at www.lutron.com. Modify as
necessary and repeat the fixture control self-test. See
Important Installation and Startup Notes
section on page 1.
Wireless transmitter(s) cannot be associated to Vive Integral
Fixture Control.
• The maximum number of wireless transmitters have been associated to the Vive Integral Fixture Control. To remove a previously set up wireless
transmitter, tap the button used for association on the wireless transmitter three times, on the fourth tap hold for three seconds and then tap three
more times.
Fixture does not appear to perform daylighting function.
• Auto-calibration may not have completed successfully. Reset the device using 3x-tap and hold for 15 seconds, then let the sensor time out.
• Change the daylighting target brightness in the Vive application.
Sensor turns on and/or stays on when space is unoccupied.
Possible sources:
RF interference, flowing air (HVAC vent, blowing shades, fan, baseboard heat, etc.).
• Reduce the sensitivity (through the Vive User Interace app).
• Rotate the fixture 180 degrees to create more distance from the WiFi router, other source of RF interference, or HVAC diffuser / return.
• Cover the PIR lens on the Vive Integral Fixture Control with a PIR-opaque tape or label.
Contractor Quick Start Guide for
Vive Integral Fixture Controls
Part of the Vive System
Customer Assistance | 1.844.LUTRON1
USA, Canada, and the Caribbean
| +1.888.235.2910
Mexico
| +1.610.282.3800
Others
| www.lutron.com
Lutron, Pico, Vive, and Clear Connect are trademarks of Lutron Electronics Co., Inc. registered in the U.S. and other countries. Radio Powr Savr is a trademark of Lutron Electronics Co., Inc. App Store is a service mark of Apple, Inc.
Android and Google Play are trademarks of Google LLC. NEC is a registered trademark of the National Fire Protection Association, Quincy, Massachusetts. PHILIPS is a trademark of Philips. OSRAM and DEXAL are trademarks of OSRAM Opto
Semiconductors GmbH. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. ©2018 Lutron Electronics Co., Inc.
Testing occupancy sensor functionality
(Occupancy Test Mode) (does not apply to
DFCSJ-OEM-RF):
1. Apply power to the fixture.
2.
Wait for fixture control self-test to complete (10 seconds) and
press the button to exit the self-test.
3.
Press and hold button for 3 seconds until red LED turns on solid
to enter occupancy test mode.
A. The sensor requires a 2 minute “warm up” period after
applying power. Red LED will blink during the “warm up”
period in occupancy test mode.
4. Provide motion in front of sensor - lights will turn ON.
5.
Lights will not turn off automatically until 5 seconds after last
motion detection.
6.
Test mode will automatically exit after 5 minutes of inactivity or by
tapping the button.
Testing daylight sensor functionality
(does not apply to DFCSJ-OEM-RF):
1. Apply power to the fixture.
2.
Wait for fixture control self-test to complete (10 seconds) and
press the button to exit the self-test. Press the button until the
light is in the ON state.
3.
Shine a light source (flashlight) directly into daylight sensor lens.
Fixture lights will dim down over 1 minute (hold flashlight steadily
in place).
4.
Cover daylight sensor lens/button with an opaque material. Fixture
light will brighten over 1 minute (hold opaque material steadily in
place).
Daylighting Auto-Calibration
The Vive Integral Fixture Control (DFCSJ-OEM-OCC) will run through an automatic calibration process for its daylighting feature, when the sensor first goes vacant after being occupied and when the ambient light level is low
(<5 ft-candles – typically at night).
The procedure executes as follows: Upon first vacancy and low ambient light level, the sensor first turns the fixture full ON for 85 seconds, then turns the fixture to OFF for 20 seconds. If the calibration was successful, the lights
will remain OFF. If it fails, the fixture will attempt to do this 5 times before aborting.
If the space is occupied during auto-calibration, it will exit and try again in the next vacant transition.
FCC information and IC information
This device complies with part 15 of the FCC Rules and Industry Canada
license-exempt RSS standard(s). Operation is subject to the following
two conditions: (1) This device may not cause interference, and (2) this
device must accept any interference, including interference that may
cause undesired operation. Modifications not expressly approved by
Lutron Electronics Co., Inc. could void the user’s authority to operate this
equipment.
NOTE:
This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more
of the following measures:
• Re-orient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
