9
Occupant Copy
Installation Instructions
Troubleshooting: Shade Functions
Symptom
Possible Causes
Remedy
EDU (electronic drive unit of the
shade) will not move .
EDU is not powered
Check EDU power
Shade fabric is caught on something
Check and unbind shade fabric
EDU is not assigned to a keypad
Assign the EDU to a keypad
EDU (electronic drive unit of the
shade) does not fully open or
fully close .
Presets have been set incorrectly
Try using raise/lower buttons on keypad
Limits have been set incorrectly
Set limits correctly
Shade fabric is caught on something
Check and unbind shade fabric
Shade moves in the opposite
direction when raise/lower
buttons are pushed .
Open and close limits have been reversed
Set limits correctly
Keypad LEDs are off and keypad
will not control any shade .
No power is going to keypad
Check and wire power to keypad
Keypad LEDs are on but keypad
will not control any shade .
All presets are set to the same height
Try using raise/lower buttons on keypad
Communications link is not wired to the EDU
Check and wire the EDU link
EDU has been unassigned from keypad
Reassign the EDU to the keypad
Open and close limits are the same
Set limits correctly
Keypad does not operate all the
shades it is assigned to .
EDU has been unassigned from keypad
Reassign the EDU to the keypad
All presets are set to the same height
Try using raise/lower buttons on keypad
EDU is not wired correctly
Check and rewire EDU
Keypad is not wired correctly
Check and rewire keypad
Shades in a room move on their
own .
EDUs are assigned to a keypad in another
room
Reassign the EDU to the correct keypad