The Instrument will not start the test
If the Instrument will not start the test
after applying the sample or Quality
Control solution:
Check the Instrument door is fully closed.
Instrument does not detect the Test Strip
If the Test Strip is not detected and no
message is displayed on the touch-
screen:
1. Check that the Test Strip is fully inserted.
2. Check for damage to the Test Strip. If
damaged discard and insert a new Test
Strip.
Incorrect date or time
If the date and time is incorrect:
Contact the administrator for “Managed”
Instruments, or refer to the “First time setup”
section of this Platform User Manual for
instructions on setting date and time.
Patient test result is red
If the patient test result is displayed in
red:
Test results that are above or below the
analytic range are displayed in red and
indicated by the symbols > (above) or <
(below).
QC test failure
If the Quality Control test fails
unexpectedly:
1. Check the Quality Control solution type
and level matches the test type and QC
range information.
2. Check the expiry date of the Quality
Control solution.
3. Refer to the Quality Control Pack Insert to
ensure correct procedure is followed.
Retest using a new Test Strip. Ensure the
Test Strip and Quality Control solution
are handled carefully to prevent any
contamination.
60 - Troubleshooting
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