ISSUE
POSSIBLE CAUSE
SOLUTIONS
Whistling/
Feedback
Replace dome tip
with a new tip
Talk to your doctor or
a hearing healthcare
professional about how
to best clean your ears
Tip not inserted properly
Reinsert hearing aid tip
Dome tip damaged or
is the wrong size
Wax build-up
in the ear canal
Hearing aids
not turning off
Battery door closed
Open battery door
Device is not
comfortable
Tip is too large or too small
Try a different size dome tip
Tube is too large
or too small
See Tube Fit Guide
(included)
Troubleshooting
ISSUE
POSSIBLE CAUSE
SOLUTIONS
No/Low
sound output
Low battery
Recharge hearing aids
Wax build up
in the wax stop
Clean or replace
the wax stop
Volume set
too low
Use the app to increase
the volume to a
comfortable level
Tip not inserted
properly
Re-insert the tip
Hearing aid
is damaged
A significant change
in your hearing
Contact Lucid Hearing
Customer Service
Contact your hearing
health care professional
for an exam. Lucid
Hearing Customer
Service can recommend
a specialist in your area
Still have issues? Reach out to us at
866-202-2527
or chat with us at
lucidhearing.com
and our
specialists will be happy to help you.
Your satisfaction is our number one priority!
