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Digital Audio Distribution Products
Page 9 of 10
Digital Audio Distribution Products
Repair Services
Where to Get Service
If outside of the USA
If it has been determined that your Lucid product requires repair
services and you live outside of the United States, please con-
tact your local Lucid dealer or distributor for instructions on how
to obtain service.
If inside the USA
Lucid will perform in-warranty or out-of-warranty service on any
product it has manufactured for a period of three years from
date of manufacture. If you reside in the USA, then proceed as
follows:
In-Warranty Repairs
Repairs made in-warranty will cost you only one-way freight
charges. We’ll prepay the return (surface) freight. Of course, if
the repair is due to operator error, parts and labor will be
charged. If there are charges for the repair costs, you will pay
for the return freight. All charges will be COD unless you have
made other arrangements (prepaid, Visa, or MasterCard).
Out-of-Warranty Repairs
If the warranty period has passed, you’ll be billed for all neces-
sary parts, labor, packaging materials, and freight charges.
To Get Your Lucid Unit Repaired (USA Customers
Only)
1.
Call our Technical Services Group for a return authorization
(RA) number.
(425) 7
78-7728
Monday through Friday
8:
0
0 am to
4
:30 pm Pacific Time
2.
Have your serial number ready to give to the service repre-
sentative.
3.
Pack the unit in its original packaging materials.
4.
Include your name, address, daytime telephone number,
and a brief statement of the problem.
5.
Write the RA number on the outside of the box.
6.
Ship the unit to Lucid, freight prepaid. We do
not
accept
freight collect shipments.
Lucid
6408 216th St. SW
Mountlake Terrace, WA 98043
(425) 778-7728
If You Don't Have Factory Packaging
Materials
If you send us your product in substandard packaging, we will
charge you for factory shipping materials. If you don’t have the
factory packaging materials, do the following:
1.
Select an oversized carton.
2.
Wrap the unit in a plastic bag, and surround it with bubble-
wrap.
3.
Pack the box full of Styrofoam peanuts. Be sure there is
enough clearance in the carton to protect the rack ears. We
will return the unit in Lucid packaging.
