MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 566
Station Message Detail Recording (SMDR)
Considerations and Constraints
3
9
Printing system programming reports has a higher priority than printing SMDR
reports. SMDR records are generated when the printing of programming reports is
completed. Records are also queued if the printer is turned off, disconnected, runs
out of paper, or if a paper jam occurs. Up to 100 SMDR records can be queued.
SMDR records generated after maximum capacity is exceeded may be lost
because only the newest 100 records are retained.
System time and date must be set correctly to print accurate SMDR reports.
The maximum number of digits recorded in the CALLED NUMBER field is 15.
When the number included in the CALLED NUMBER field contains both an equal
access code and a country code for an overseas call, the maximum digits
recorded may not provide enough information for call accounting software to
process the call and supply cost data. When more than 15 digits are dialed, the
CALL TAG field displays a question mark (
?
) and the first 15 digits are displayed.
Call information can be recorded for incoming and outgoing calls (factory setting)
or for outgoing calls only. If SMDR is set to record outgoing calls only, an account
code cannot be entered for incoming calls. In Release 4.2 and later systems,
enabling Talk Time permits recording of incoming calls to Auto Login or Auto
Logout calling groups, even if the call length is less than the programmed
minimum number of seconds.
In Release 4.1 and earlier systems, if an incoming call does not satisfy the
minimum call length, the call is not recorded on the SMDR report. In Release 4.2
and later systems, enabling Talk Time permits recording of incoming calls to Auto
Login or Auto Logout calling groups, even if the call length is less than the
programmed minimum number of seconds.
In Release 4.1 and prior systems, call duration timing (DUR. field) begins when an
incoming call is answered. In Release 4.2 and later systems, this holds true for
incoming calls if the Talk Time option is disabled (the factory setting). In Release
4.2 and later systems, if the Talk Time option is enabled, timing on incoming calls
to Auto Login and Auto Logout calling groups begins from the time the call is
initially detected in the system.
Inside calls are not recorded on SMDR reports.
When a user joins a call on a shared line and continues on the call after the
originator drops off, SMDR records the total duration of the call, through the time
when the last person hangs up.
In Release 4.2 and later systems with Talk Time enabled, if a ringing call to an
Auto Login or Auto Logout calling group is picked up by someone in the system
and then transferred to and answered by a member of the calling group, an
exclamation point (!) appears in the SMDR report (CALL TAG field). If the calling
