14
TROUBLE SHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
There is no
power.
There is no power to
the unit.
Check that unit is plugged
into a standard 230V outlet.
Press the Power button
several times and make
sure the power is set to the
“ON” position.
The heater
does not
blow any
air.
Thermostat setting
is preventing heater
from
turning on.
Adjust the temperature
settings to ensure that
the thermostat is set
higher than the current
room temperature.
The heater
does not
work, but
Power and
Heater
settings are
“ON” and
thermostat is
set.
Manual reset
overheat
protection
triggered.
Turn the Power to “OFF”
and unplug the unit from
the wall outlet for 5 minutes.
After 5 minutes plug the unit
back into wall outlet, and
operate as normal. If the
problem persists contact
customer service.
The heater
does not
blow warm
air.
The heater is in a
cool down cycle.
This is normal operation
and the heater will continue
to run for several minutes
before shutting down.
Times will vary based on
temperatures. During this
time cool air will blow.
The noise
when the
heater is on
is louder than
normal.
a.
The air intakes
are dirty or
obstructed.
b.
The blower/
heater assembly
is defective.
a.
Check the air intakes for
obstructions or high dust
build up.
b.
Contact Customer Service
for a new Heater/Blower
Assembly.
Abnormal
noise when
the heater
is not on
and the
flame effect
is on.
The Gear motor is
defective.
Contact Customer Service
for a new Gear Motor.