Cause
Remedy
Unsuitable anchoring to the ground
Check the anchoring to the ground
Resonance
Check the installation
Anti-vibration joints not installed
Install anti-vibration joints on the suction and discharge
sides of the unit
Foreign bodies in the unit
Remove the foreign bodies
Motor bearings worn or faulty
Replace the motor bearings
The unit does not turn freely due to a mechanical fault
Send the unit to an authorised workshop for testing
7.9 The unit starts up too frequently (automatic start/stop)
Cause
Remedy
Incorrect priming (there are air bubbles in the suction
pipe or in the unit)
Repeat the priming procedure
Check valve locked in closed or partially closed position
Replace the check valve
Foot check valve locked in closed or partially closed
position
Replace the foot check valve
Starting device (pressure switch, sensor, etc.) set
incorrectly or faulty
Adjust or replace the starter
Expansion vessel
• no pre-charge, or
• undersized, or
• not installed
• Pre-charge the expansion vessel, or
• replace the expansion vessel with another suitable
one, or
• install an expansion vessel
Oversized unit
Contact Xylem or the Authorised Distributor
7.10 The unit never stops (automatic start/stop)
Cause
Remedy
The required flow rate is greater than the one expected
Reduce the required flow rate
Discharge pipe leaking
Eliminate the leaks
Motor turns in the wrong direction
Check the direction of rotation and change it if necessary
Pipes, on-off valves or filter clogged with impurities
Remove the impurities
Starting device (pressure switch, sensor, etc.) set
incorrectly or faulty
Adjust or replace the starter
The unit runs but there is little or no flow rate
See
The thermal motor protection trips
7.11 The unit is leaking
Cause
Remedy
Worn mechanical seal
• Replace the mechanical seal, or
• Fit a mechanical seal with harder seal faces
Mechanical seal damaged due to thermal shock
(presence of air bubbles in the unit)
Replace the mechanical seal
Defective mechanical seal
Replace the mechanical seal
Mechanical seal damaged due to temperature of the
liquid outside the rated limits
Replace the mechanical seal with another of a suitable
make
Mechanical seal damaged due to chemical
incompatibility with the liquid
Replace the mechanical seal with a model chemically
compatible with the pumped liquid
7 Troubleshooting
32
e-HM Series Installation, Operation and Maintenance Manual
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