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Problem

Solution

No picture / signal

• Ensure the camera is connected to a compatible DVR. For full camera compatibility, 

visit 

lorextechnology.com/compatibility

.

• Ensure the power pack is properly inserted into the camera base. 

• Ensure you have removed the 

PLEASE REMOVE

 label from the power pack.

• Connect the power adapter to your power pack to ensure the power pack is charged. 

The LED indicator on the power pack glows green for full charge, red for less than full 

charge.

• Remove obstructions between the DVR and camera. Materials such as brick, concrete 

and wood can significantly impact the wireless signal strength.

• Try repositioning the camera, DVR, or both to improve the reception.

Battery life is too 

short

• Ensure the camera is not pointing at a high-traffic area. Position the camera so it 

only captures areas of interest with no high-traffic areas (e.g., a busy sidewalk or 

roadway) visible in the image.

• Live video is being viewed too frequently. Viewing live video often will impact battery 

performance.

• Battery life will vary based on temperature, settings and number of events.

Picture is dropping

• Move the camera closer to the DVR.

• Try repositioning the camera, DVR, or both to improve the reception.

Picture is or has 

become choppy

• The picture may become choppy when experiencing a lower frame rate (e.g., 6 frames 

per second vs. a higher 15 frames per second). This may be related to signal strength 

or the camera’s resolution.

• Ensure the camera resolution is set to 720p using the Lorex Secure app or the DVR.

• Move the camera closer to the DVR.

• Remove obstructions between the DVR and camera.

Camera is not 

detecting motion

• Your camera may be too far away from the area of interest. Try to keep the camera 

within 20ft (6.1m) of the area you want to monitor.

• Review the “Installation Tips” section to ensure your camera is installed in an optimal 

location.

Picture is too bright

• Ensure your camera isn’t pointed directly at a source of light (e.g., sun or spot light).

• Move your camera to a different location.

Night vision is not 

working

• The night vision activates when light levels drop. The area may have too much light.

Picture is not clear

• Check the camera lens for dirt, dust, spiderwebs. Clean the lens with a soft, clean 

cloth.

Bright spot in video 

when viewing at night

• Night vision reflects when pointing a camera through a window. Move the camera to 

a different location.

Troubleshooting

LHB800_QCG_EN_R1

Available Accessories

Dimensions

7.2” 

182mm

3.8” 

96mm

6.1” 

154mm

To install your cameras:

1.  Set the mounting bracket in the desired mounting position. 

Mark holes through the mounting bracket (shown as 

orange X’s on the right). 

2.  Drill holes where marked for the mounting screws. 

 

3.  Insert the included mounting screws (×3) into 

the 3 holes closest to the top of the mounting 

bracket. Make sure all screws  

are fastened tightly. 

 

NOTES:

 

• Insert the included drywall anchors if you are  

mounting the camera onto drywall.

• The hole at the bottom of the mounting bracket  

will be used in step 5, once the camera is attached  
to the mounting plate.

 

4.  Lower the camera base onto the mounting 

bracket so the tab in the mounting bracket  

locks into the slot in the camera base. 

ATTENTION: 

This camera includes an Auto Mechanical IR Cut Filter. When the camera changes between Day/Night viewing 

modes, an audible clicking noise may be heard from the camera. This clicking is normal, and indicates that the 

camera filter is working.

STEP 4: 

Installing the Cameras

Follow the instructions below to secure the cameras. It is recommended that 

you refer to the “Installation Tips” section to help you select good mounting 

locations.

5.  Insert the security screw through  

the fastener on the camera base to secure 

the camera to the mounting bracket. 

Tighten using the included Allen key.

6.  Insert the included power pack into the bottom 

of the camera base. Push up until the power 

pack 

‘clicks’

 into place.

The following accessories are available for purchase. Visit 

lorextechnology.com

 and 

search for the model numbers below for details:

 

 

 

Installation Tips

• See images to the right for ideal setup.

 It is 

recommended to place your camera at least 7ft (2.1m) 

above the ground and angle it slightly downward toward 

the monitoring area, excluding any busy areas  

(e.g., sidewalks or roadways). 

• Ensure the camera image is free of obstructions (i.e., tree 

branches).

• Position the camera no more than 20ft (6.1m) away from 

the area you wish to monitor.

• For best performance, position the camera so that 

objects of interest will move from side-to-side across the 

camera image, rather than moving towards or away from 

the camera.

• Install the camera within range of the DVR (noted in the 

camera’s specifications).

• This camera is weather resistant for outdoor use 

(IP65 rated). Installation in a sheltered location is 

recommended.

• Battery life will vary based on temperature, settings and 

number of events.

The wire-free cameras use a Passive InfraRed (PIR) sensor to ensure video is only 

recorded when motion is detected. Follow the tips below for more accurate motion 

detection and to optimize battery life:

7.  

OPTIONAL:

 Lift up the rubber seal on the 

right-side release button. Insert the locking 

screw and tighten using the included Allen 

key to secure the power pack in place.

8.  Twist the adjustment ring near the camera base 

counterclockwise to loosen and reposition the 

camera. Hold the camera in the desired angle and 

tighten the adjustment ring completely to secure 

the camera in place.

Charging the Power Pack

Use the included power adapter to charge the power 

pack. Connect the power adapter to the micro USB 

port on the power pack. The LED indicator on the 

power pack shows you the charging status (must be 

plugged in).

LED Color

Meaning

Green

Fully charged

Red

Currently charging

• 

ACC2CBATT:

 2-cell accessory Power Pack

• 

ACC4CBATT:

 4-cell accessory Power Pack PLUS

• 

LWB3801AC1:

 Wire-free add-on camera 

• 

ACCPWRWF1:

 

Extra power pack power adapter

Power Pack

Charge Time

2-cell

Approx. 4 hours

4-cell

Approx. 8 hours

NOTE:

 You will need to loosen the locking screw to  

remove the power pack in the future.

Pairing the Camera

Your cameras should be paired to the DVR and ready to use out of the package. If 

a camera becomes unpaired, or if you have purchased a wire-free add-on camera 

(max. 

6 cameras

 per system), visit 

lorextechnology.com/pairing/wirefree

 for pairing 

instructions.

7.1” 

180mm

7.4” 

187mm

2.4” 

60mm

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