KH100
13
3.0
After-sales service
(1) Our company will provide you with excellent after-sales service and warranty
service within agreed time.
(2) The warranty period lasts 12 months from device activation date.
(3) Once the product is sold, the return and refund will not be accepted if there
is no quality problem.
(4) For product maintenance beyond the warranty period, we will charge labor and
material costs.
(5) If the device is faulty or damaged due to any of the following reasons, we reserve
the right not to provide service based on the agreed terms(but you can choose paid
service).
※ The device and components are beyond the warranty period.
※ Users find that the product appearance is flawed or damaged, but has no quality
problem.
※ Counterfeit, without certificate or invoice, our official back-end system can
not authenticate the device info.
※ The product is damaged due to not following the instructions in this manual for
operation, use, storage, and maintenance.
※ Damage caused by private disassembly or damage caused by repair and maintenance
of maintenance company unauthorized by Lonsdor.
※ Liquid inflow, moisture, falling into water or mildewing.
※ The newly purchased device works normally without any damage when unpacked for
the first time. But with the prolonged time of use, screen damage occurs, such as
screen explosion, scratching, white spots, black spots, silk screen, touch damage,
etc.
※ The use of special tools and accessories not provided by our company.
※ Force majeure.
※ For the man-made damaged device, if you decide not to repair after we disassemble
it and make a quotation, the device appears unstable condition(such as: unable to
boot, crash, etc) when you receive it.
※ Private cracking of the system causes function changes, instability, and quality
damage.
