ForceCut™ Series Plasma Cutters
www.longevity-inc.com
1
Warranty
Plasma Cutters, Welders, and Multi-Purpose Welders (Coverage for Parts and Labor
from the purchase date) Check the latest warranty at www.longevity-inc.com
In the event of product failure or malfunction, the purchaser/recipient must contact
LONGEVITY™ GLOBAL, INC. to obtain an RMA (“return or missing”) number
and a location of a designated repair facility. The welder, plasma cutter, multi-
purpose unit or any other welding related equipment comes with warranty on all
internal components.
The torch, cables, power cord, clamps, air regulator, argon
regulator, hoses, case, paint, and consumables are not covered under warranty.
Packages that are not pre-approved for return, and that do not have an RMA number
will be refused and returned to the purchaser/recipient at the purchaser’s/recipient’s
own cost. The product must be returned in its original packaging, with all
accompanying components. Repair or replacement of the defective product will be
at our option. The repaired/replaced product will then be returned to the purchaser.
LONGEVITY™ Global, Inc. will cover the return and replacement shipping charges
(both ways) for domestic customers located in the lower 48 states who have units in
need of warranty within and only for the first 30 days from the purchase date. After
the 30 days from the purchase date, the “purchaser”
shall be responsible for all
shipping and handling costs of returning (both ways) the defective/faulty products
for repair or replacement. Customer located outside the United States or in Alaska,
Hawaii or Puerto Rico will have to pay shipping and handling charges both ways
from the purchase date. We are not responsible for lost returns. The labor coverage
only applies if the unit is serviced at our facility or one of our authorized dealers. We
will not reimburse the labor if your wish to have a third-party or unauthorized repair
technicians work on the product.
Shipping Damage
Your machine is insured against shipping damage. When you receive your machine,
inspect the outer packaging for damage. Point out any damage to the delivery driver,
and immediately contact our customer service department by phone or email to
report the damage. Keep all packing materials and containers in case machine must
be returned. We will initiate a claim with the shipping company to cover damage or
loss. Claims usually take from two to four weeks to resolve. We are not responsible
for damage or loss resulting from improper handling or shipping damage.